Perhaps you can provide some more information. What numbers have you tried unsuccessfully and what was the response? What about an address?

I cleared out some unworking HMRC numbers last month, including those for employer enquiries, listed as alternatives to 0845 714 3143:

01274 205716
01978 294111
0151 300 3300

All these numbers are answered with the same recorded message which says that the employer work for this office has moved. The new address is given as:

Customer Operations Employer Team
BP4009
Gillingham House
Benton Park View
Newcastle upon Tyne
NE98 1ZZ

AFAIK, HMRC has (or still is) carried out a slimlining of its offices, and combining the same work for "customers" in different areas into single offices (or perhaps a small number of offices).


I would be helpful if you could provide the information you have, including the number's you tried and response you got.

How about ringing the Newcastle switchboard (0191 213 5000) and asking to be put through?

Also, 0151 472 6000 is St John's House switchboard in Liverpool. You could give that a go.

Thanks. I have listed 0161 261 4312 as the alternative to the Employer's helpline, 0845 714 3143.

Have you tried the Newcastle switchboard, 0191 213 5000 to contact the New Employer's Helpline?