on 14th december i was supposed to have my ac transfered from post office home phone to Primus, all seemed ok until 21st december when my line went dead - primus keep telling me that there is a fault on the line, openreach say its a billing issue so i am stuck - i have a dial tone but when i try to dial a number all i get is "this number is not recognised", no one can dial in either
the only thing i can think of is that i subscribed to 18185 the same day, cant find the confirmation or subscription email so cant access my account or contact them as i cant remember my account number
so i am totally confused and feel stuck with regards to what to do
in the interim i have phoned post office and requested them to take back the line but that will take another 10 days
- primus have been less than useless they have never ever contacted me , i have had to contact them every time and when i do they cant resolve the issue other than to send an engineer out and charge me £60 for the trouble as i know both my line and my equipment are ok
any ideas or suggestions would be really welcome as im now at a total loss as to what to do
many thanks