sherbert
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HORSHAM'S Courtyard Surgery is the latest to switch to the new controversial 0844 numbers.
Park Surgery has already moved to the new system, which was the subject of a number of complaints.
Initially major technical faults disconnected callers trying to contact medical experts, and engineers were forced to carry out emergency repairs.
In addition, residents launched a district-wide protest about the costs of the new system, as 0844 numbers are charged at 4.96p a minute.
Further issues arose when a local expert revealed that the system could queue an indefinite amount of people, and each heard a 'ringing' tone, instead of the 'engaged' that callers would have previously heard had lines been busy.
Park Surgery limits the system to 50 people at any one time, which means that callers were potentially paying to queue against each other.
Explaining the reasons for going ahead with the new system, Janet Yeo, practice manager at Courtyard Surgery, said: "We are keen to stress to our patients that, despite what has been reported in some news articles, we will not be making a profit from our new phone system.
"It has been introduced solely to ease problems with call congestion. "Call costs have also been exaggerated and misrepresented and we would like to assure our patients that it should cost them around the same to call the surgery with the new system."
She said the new numbers were charged at a 'lo-call' rate, equivalent to BT's standard rate of 4.226 pence per minute (4.96 with VAT), making the cost of a four-minute call less than 20 pence.
To make the changeover as smooth as possible, any patients who dial the old numbers in error will hear a recording with details of the new number that they need to call.
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