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GPs all over England (not just in South Yorkshire) (Read 948,083 times)
Heinz
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Re: Doctors Surgeries
Reply #225 - Aug 20th, 2007 at 8:15pm
 
I wonder whether Martin Lewis can, occasionally, raise the whole GPs' surgeries 0844 rip-off issue on some of the radio or television programmes on which he appears?

I've asked him in the hope .........
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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sherbert
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Re: Doctors Surgeries
Reply #226 - Aug 22nd, 2007 at 7:52am
 
I seem to remember some years ago, when talking to a BT engineer, he said when they tested customers lines the dialled a number before dialling a number so the customer was not charged for the test calls. Now here's a thought, if this is indeed true, how can we find out what this number is and then we could use this before the disgraceful 08 numbers that we dial. Perhaps this would be illeagle, but would the telephone companies sue for a few pence?...Just an idea.
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Martin_rosen
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Re: Doctors Surgeries
Reply #227 - Aug 22nd, 2007 at 8:00am
 
There used to be a ring-back number.  So the engineer can dial a number and then it would ring back to the subscriber's phone, for testing purposes.

That is the only one I have heard of.
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Heinz
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Re: Doctors Surgeries
Reply #228 - Aug 22nd, 2007 at 8:11am
 
Martin_rosen wrote on Aug 22nd, 2007 at 8:00am:
There used to be a ring-back number.  So the engineer can dial a number and then it would ring back to the subscriber's phone, for testing purposes.
17070 - still works (option 1 [ringback] and option 2 [quiet line test] can be used by anyone).  That's from your own line though.
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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irrelevant
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Re: Doctors Surgeries
Reply #229 - Aug 29th, 2007 at 6:27pm
 
Heinz wrote on Aug 22nd, 2007 at 8:11am:
17070 - still works (option 1 [ringback] and option 2 [quiet line test] can be used by anyone).  That's from your own line though.


If it complains about not detectng CLI, prefix it with 1470.  (Usually only on witheld lines..) 

I don't suppose anybody has a number that will read back your CLI to you?
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a very nice man
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Re: Doctors Surgeries
Reply #230 - Aug 29th, 2007 at 7:49pm
 
Obviously this is not a method to choose but.....
If an emergency call was made from that number, the operator would read your number to the appropriate service.
Don't do, just trust me until the time is right.

Therefore it might work if you were to ring customer services, usually 150 and ask them to confirm the number you are dialling from, assuming it's not withheld.
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sx51alx
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Re: Doctors Surgeries
Reply #231 - Sep 10th, 2007 at 2:38pm
 
I think it's appauling at the best of times these 0845 numbers etc. let alone doctors surgies, NHS etc.  Making money out of ill health is a disgrace and I bet any of the money made from such numbers won't even make it into the NHS fund.

Bambs Smiley
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« Last Edit: Sep 10th, 2007 at 2:39pm by sx51alx »  
 
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sherbert
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Re: Doctors Surgeries
Reply #232 - Oct 1st, 2007 at 12:52pm
 

HORSHAM'S Courtyard Surgery is the latest to switch to the new controversial 0844 numbers.

Park Surgery has already moved to the new system, which was the subject of a number of complaints.

Initially major technical faults disconnected callers trying to contact medical experts, and engineers were forced to carry out emergency repairs.

In addition, residents launched a district-wide protest about the costs of the new system, as 0844 numbers are charged at 4.96p a minute.

Further issues arose when a local expert revealed that the system could queue an indefinite amount of people, and each heard a 'ringing' tone, instead of the 'engaged' that callers would have previously heard had lines been busy.

Park Surgery limits the system to 50 people at any one time, which means that callers were potentially paying to queue against each other.


Explaining the reasons for going ahead with the new system, Janet Yeo,
practice manager at Courtyard Surgery, said: "We are keen to stress to our patients that, despite what has been reported in some news articles, we will not be making a profit from our new phone system.

"It has been introduced solely to ease problems with call congestion.
"Call costs have also been exaggerated and misrepresented and we would like to assure our patients that it should cost them around the same to call the surgery with the new system."

She said the new numbers were charged at a 'lo-call' rate, equivalent to BT's standard rate of 4.226 pence per minute (4.96 with VAT), making the cost of a four-minute call less than 20 pence.

To make the changeover as smooth as possible, any patients who dial the old numbers in error will hear a recording with details of the new number that they need to call.
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lompos
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Re: Doctors Surgeries
Reply #233 - Oct 3rd, 2007 at 8:53pm
 
suggest to send the video of the recent BBC program to all surgeries who changed to 0844:

http://news.bbc.co.uk/player/nol/newsid_7020000/newsid_7023300/7023328.stm?bw=bb &mp=rm&asb=1&news=1
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Martin_rosen
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Re: Doctors Surgeries
Reply #234 - Oct 3rd, 2007 at 9:03pm
 
Out of interest, what was the programme that it was on?
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joe65
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Re: Doctors Surgeries
Reply #235 - Oct 3rd, 2007 at 9:08pm
 
sherbert wrote on Oct 1st, 2007 at 12:52pm:
HORSHAM'S Courtyard Surgery is the latest to switch to the new controversial 0844 numbers.

Park Surgery has already moved to the new system, which was the subject of a number of complaints.
..................................
.


Many of the general public will appreciate not getting the engaged tone  (while not realising what they're paying for the privilege) .
I had rather got used to the constant barrage of re-dials required to get through with the wonderful old system, starting promptly at 8 am.  Despite that, one seemed to get through quicker then than now  & of course one wasn't paying for most of that time (whilst redialling).

But the general public,  who are not so telephone savvy, will just be so relieved to be 'getting through' first time...
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There are those who count,&&An' those who cann't,&&An' those who count  on the both of 'em.
 
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joe65
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Re: Doctors Surgeries
Reply #236 - Oct 3rd, 2007 at 9:29pm
 
sx51alx wrote on Sep 10th, 2007 at 2:38pm:
I think it's appauling at the best of times these 0845 numbers etc. let alone doctors surgies, NHS etc.  Making money out of ill health is a disgrace and I bet any of the money made from such numbers won't even make it into the NHS fund.

Bambs Smiley

Sadly the sick are an easy pray for these vultures and with the NHS they have just the hugest captive audience.

The Hospital in Horsham has not long ago installed a parking system.   Never used to have much of a problem finding a space before.   Now the general public has to drive around for hours waiting for one of the few spaces left available for public/patient use to become free  (all the rest having been reserved for Blue Badge holders - whoever they are).   Then they expect you to buy a ticket in Advance, based on how long you're going to be .......   Don't they know this is the NHS, where the word Patient takes on a new significance.    How can anyone foretell how long they're likely to be ?   Sorry Mr Doctor , now that you've got round to seeing me at last, could you just wait while I pop out and renew my parking ticket....   I don't think so - I'd be more inclined to run the risk of the £60 penalty for overstaying than risk my health & waste the doctor's time like that.
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« Last Edit: Oct 3rd, 2007 at 9:30pm by joe65 »  

There are those who count,&&An' those who cann't,&&An' those who count  on the both of 'em.
 
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lompos
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Re: Doctors Surgeries
Reply #237 - Oct 4th, 2007 at 11:16am
 
Quote:
Out of interest, what was the programme that it was on?


BBC Breakfast, 2nd October:

http://www.bbc.co.uk/mediaselector/check/player/nol/newsid_7020000/newsid_702400...

~ Edited by Dave: Hyperlink corrected
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« Last Edit: Oct 4th, 2007 at 11:22am by Dave »  
 
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joe65
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Re: Doctors Surgeries
Reply #238 - Oct 4th, 2007 at 12:36pm
 
Did anyone see the Doctor on this mornings TV standing proudly in front of his prominently displayed 0845 ...number, whilst extollng the virtues of opening evenings & weekends?
Don't remember which channel, but one of the 4 terrestrials.
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There are those who count,&&An' those who cann't,&&An' those who count  on the both of 'em.
 
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sherbert
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Re: Doctors Surgeries
Reply #239 - Oct 4th, 2007 at 12:37pm
 
joe65 wrote on Oct 3rd, 2007 at 9:29pm:
sx51alx wrote on Sep 10th, 2007 at 2:38pm:
I think it's appauling at the best of times these 0845 numbers etc. let alone doctors surgies, NHS etc.  Making money out of ill health is a disgrace and I bet any of the money made from such numbers won't even make it into the NHS fund.

Bambs Smiley

Sadly the sick are an easy pray for these vultures and with the NHS they have just the hugest captive audience.

The Hospital in Horsham has not long ago installed a parking system.   Never used to have much of a problem finding a space before.   Now the general public has to drive around for hours waiting for one of the few spaces left available for public/patient use to become free  (all the rest having been reserved for Blue Badge holders - whoever they are).   Then they expect you to buy a ticket in Advance, based on how long you're going to be .......   Don't they know this is the NHS, where the word Patient takes on a new significance.    How can anyone foretell how long they're likely to be ?   Sorry Mr Doctor , now that you've got round to seeing me at last, could you just wait while I pop out and renew my parking ticket....   I don't think so - I'd be more inclined to run the risk of the £60 penalty for overstaying than risk my health & waste the doctor's time like that.


The car park at Horsham Hospital used to be used by commuters, either leaving their car there or two cars arriving in the morning and the driver of one car getiing in to the other and off to work. This was unfair. I have found it much easier to park there since the pay & display has been in operation (and there is a much cheaper car park a few yards up the road where the local swimming pool is.) I don't think in this case they had much option as so many people were abusing it. However there must be a way where if you are an out patient that you get your money refunded but then, I guess that is not the idea. Sadly in this country if any authority can screw the Great British Public, they will. Angry
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« Last Edit: Oct 4th, 2007 at 12:38pm by sherbert »  
 
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