Hi all!
This is the reply from Easyjet:
Title: Phone number change
Date: 16/05/2011
Our Reference:
[Reference removed]
Booking Reference: N/A
16th May 2011
Dear Mr ******,
Thank you for contacting us regarding are phone number change.
Until recently, easyJet had a number of telephone numbers, one for bookings, transfers, cancellations, enquiries and complaints. To make our customers lives a little easier, we have now reduced this to one. Once dialled, a few options are offered as to the nature of your query. This is designed to help us get your call to the right person as quickly as possible.
Our main goal remains to offer a fast and professional customer service and this improved service to our single Customer Service line can now be obtained by dialling 0843 104 5000 (calls cost 5p per minute per minute plus any applicable network rate). In times when cost are increasing, we have actually reduced the phone rate by 5p per minute.
I do hope my response answers your question fully. If not, please reply to this email and I will be happy to assist you further.
I do hope I have been able to answer your question fully. To update your query please reply to this e-mail. We will be happy to assist you further.
Yours sincerely,
-
[Name removed]
-
Customer Service Representative