118 Snipit. I have just come across an article that was rather disturbing, the 118 market is dominated by 2 providers how can that be a competitive marketplace

CALL CHARGES Minum Call Cost Aroung £2

These depend on the landline or mobile phone network the customer is calling from.
Today, using a BT landline to call 118 500 costs a minimum of 49p plus a call charge of £1.16 per minute.
However, using the same landline to dial 118 118 brings a minimum fee of £1.29 plus a call rate of 39p a minute.

And both Vodafone and T-Mobile have a calling charge to the big two directory inquiry services of £2 a minute.

A spokesman for 118 118 said: ‘We are urging the regulator, Ofcom, to act to end the
confusion caused by mobile surcharges which can nearly double the retail cost.’
A BT spokesman said: ‘We would support the idea of more transparency so that customers have a clear idea of what they will be charged.’


Read more: http://www.dailymail.co.uk/news/article-1333944/Directory-inquiry-cost-2-Charge-...

bazzerfewi wrote on Dec 11^th, 2011 at 10:13pm:

How can there be an effective competitive marketplace when the service charge that providers make are bundled in with the access charges that the different call providers make?

The amount it costs customers to ring a particular directory enquiries service varies according to each customer's respective telephone company because the charge is combined with the amount that it charges for access. This is a flawed way of charging where effective competition is required. We have seen the results in the widespread misuse of Business Rate numbers which charge callers for services.

The only way is to have the unbundled approach, where the amount service providers charge can be seen clearly.

118 A bit of good news,  I have rectified an error that my wife made when she rang 118118 instead of the Virgin Free Service 118180. I contacted Pay Phone Plus and they informed me that if a 118 search had not been carried out successfully the caller was entitled to a full refund.

I trawled the 118 site for a free phone number and then contacted them for no charge as I did not trust them to refund the call charge. Anyway the upshot was – the operator said I will refund you this time as a good will gesture (what a load of rubbish) little did he know that I had been in contact with Pay Phone Plus and I knew that he was bound by their regulation to reimburse me in full.

I contacted them via the following 0800 3891 118 number if any member has a similar problem I urge you to do the same.