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local call rate (Read 25,710 times)
Nita
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local call rate
Feb 20th, 2012 at 11:04pm
 
Is it illegal or just dishonest to call an 0844 number a local call rate?
Incidentally I forgot my password and had a horrendous time with your verification codes. What are these. supposed to test and why are they almost illegible?
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derrick
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Re: local call rate
Reply #1 - Feb 21st, 2012 at 1:19pm
 
Nita wrote on Feb 20th, 2012 at 11:04pm:
Is it illegal or just dishonest to call an 0844 number a local call rate?
Incidentally I forgot my password and had a horrendous time with your verification codes. What are these. supposed to test and why are they almost illegible?


It is a criminal offence under the Consumer Protection Act 1987, (misleading price indications), http://www.legislation.gov.uk/ukpga/1987/43/section/20


Who is the company and do you have a link to their site?
Report them in the first instance to the ASA.
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Nita
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Re: local call rate
Reply #2 - Feb 24th, 2012 at 5:17pm
 
I decided to contact the company and give them a chance  to put things right however I did enquire about the legality of the claim from tha ASA and have received this somewhat wishy washy reply
Thank you for your enquiry to the Advertising Standards Authority.



Calls to 0843, 0844 and 0871 numbers are charged at a higher rate than standard calls on BT’s most popular call plan (BT Unlimited Weekend) and we advise advertisers to make the cost of calling those numbers clear in ads. Calls to 0843, 0844 and 0871 numbers are charged at different rates depending on the numbers that follow the first four digits so without knowing the cost of the call and the context of the ad, I can’t advise on whether the description is misleading.



If you’re concerned about whether an ad that you’ve seen is misleading, please feel free to log a complaint on our website and we’ll look into it for you.



If you’re thinking about advertising an 0844 number and want to know how to describe it in an ad, please visit the www.copyadvice.org.uk website where you can find searchable guidance and tips on this specific topic. If you’re still not sure, you can log a request with one of the team to review your advertising.
They totally miss the point that there is no such thing as a local call rate.



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catj
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Re: local call rate
Reply #3 - Feb 24th, 2012 at 5:58pm
 
Quote:
0843, 0844 and 0871 numbers

The ASA still haven't woken up to the fact that 0872 numbers are now also in use.
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Heinz
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Re: local call rate
Reply #4 - Feb 24th, 2012 at 8:18pm
 
catj wrote on Feb 24th, 2012 at 5:58pm:
Quote:
0843, 0844 and 0871 numbers

The ASA still haven't woken up to the fact that 0872 numbers are now also in use.

And 0873.
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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derrick
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Re: local call rate
Reply #5 - Feb 25th, 2012 at 10:12am
 
Nita wrote on Feb 24th, 2012 at 5:17pm:
I decided to contact the company and give them a chance  to put things right however I did enquire about the legality of the claim from tha ASA and have received this somewhat wishy washy reply
Thank you for your enquiry to the Advertising Standards Authority.



Calls to 0843, 0844 and 0871 numbers are charged at a higher rate than standard calls on BT’s most popular call plan (BT Unlimited Weekend) and we advise advertisers to make the cost of calling those numbers clear in ads. Calls to 0843, 0844 and 0871 numbers are charged at different rates depending on the numbers that follow the first four digits so without knowing the cost of the call and the context of the ad, I can’t advise on whether the description is misleading.



If you’re concerned about whether an ad that you’ve seen is misleading, please feel free to log a complaint on our website and we’ll look into it for you.



If you’re thinking about advertising an 0844 number and want to know how to describe it in an ad, please visit the www.copyadvice.org.uk website where you can find searchable guidance and tips on this specific topic. If you’re still not sure, you can log a request with one of the team to review your advertising.
They totally miss the point that there is no such thing as a local call rate.


You need to make an official complaint on the ASA website,(http://www.asa.org.uk/Complaints/How-to-complain.aspx), they will then investigate it and inform the company to change it.

Have a look at this thread, ( http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1321709981), in particular post #13 where I post the ASA response.

.
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SilentCallsVictim
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Re: local call rate
Reply #6 - Feb 25th, 2012 at 1:58pm
 
Nita wrote on Feb 24th, 2012 at 5:17pm:
I ... have received this somewhat wishy washy reply
Quote:
Thank you for your enquiry to the Advertising Standards Authority.

Calls to 0843, 0844 and 0871 numbers are charged at a higher rate than standard calls on BT’s most popular call plan (BT Unlimited Weekend)


Because of the penalty charges applied to weekday daytime calls to geographic numbers, the statement made is not actually correct.

In fact, the statement is made irrelevant because "Unlimited Weekend" is no longer BT's most popular call plan.

I quote from a BT press release of 27 August 2011.
Quote:
[The Unlimited Anytime Calling Plan] is now BT’s most popular calls plan with more than 3.5 million customers.

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Nita
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Re: local call rate
Reply #7 - Feb 29th, 2012 at 10:12am
 
what is an 0872 number?
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sherbert
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Re: local call rate
Reply #8 - Feb 29th, 2012 at 10:22am
 
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Dave
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Re: local call rate
Reply #9 - Feb 29th, 2012 at 10:32am
 
Nita wrote on Feb 29th, 2012 at 10:12am:
what is an 0872 number?

0872 and 0873 are additional prefixes that are equivalent to 0871. Likewise 0843 is an extension of 0844.

0844 and 0843 are not extensions of 0845. Similarly, 0871, 0872 and 0873 are not extensions of 0870.
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catj
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Re: local call rate
Reply #10 - Mar 1st, 2012 at 7:14pm
 
I was originally going to suggest reading
http://en.wikipedia.org/wiki/Non-geographic_telephone_numbers_in_the_United_King... but it doesn't appear to be 100% complete or up to date.
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« Last Edit: Mar 1st, 2012 at 7:15pm by catj »  
 
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kasg
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Re: local call rate
Reply #11 - Mar 1st, 2012 at 8:14pm
 
catj wrote on Mar 1st, 2012 at 7:14pm:
I was originally going to suggest reading
http://en.wikipedia.org/wiki/Non-geographic_telephone_numbers_in_the_United_King... but it doesn't appear to be 100% complete or up to date.

Please feel free to make it so!  Smiley
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NGMsGhost
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Re: local call rate
Reply #12 - Mar 5th, 2012 at 9:08am
 
How far do you think I will get with the ASA complaining about the fact that TomTom's main customer service IVR system plays a message to all customers telling them that their 0845 number is a "local rate" one.?

Won't the ASA just say "oh well as 0845 is the cheapest daytime call rate for out of bundle calls its not unreasonable for them to make such a claim. Shocked Angry Angry Angry

I suppose I ought to at least try filing the complaint to find out.
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Dave
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Re: local call rate
Reply #13 - Mar 5th, 2012 at 10:56am
 
NGMsGhost wrote on Mar 5th, 2012 at 9:08am:
How far do you think I will get with the ASA complaining about the fact that TomTom's main customer service IVR system plays a message to all customers telling them that their 0845 number is a "local rate" one.?

Won't the ASA just say "oh well as 0845 is the cheapest daytime call rate for out of bundle calls its not unreasonable for them to make such a claim. Shocked Angry Angry Angry

I suppose I ought to at least try filing the complaint to find out.

I didn't think that ASA regulated messages played out on telephone helplines.  Huh
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catj
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Re: local call rate
Reply #14 - Mar 5th, 2012 at 2:36pm
 
NGMsGhost wrote on Mar 5th, 2012 at 9:08am:
How far do you think I will get with the ASA complaining about the fact that TomTom's main customer service IVR system plays a message to all customers telling them that their 0845 number is a "local rate" one?

The ASA will take action on a whole range of issues, not just radio, TV and print advertising. They also cover the web, and have even taken action over details printed on A-boards, etc.
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« Last Edit: Mar 5th, 2012 at 2:36pm by catj »  
 
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