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Listers Group- Car care plan (Read 9,492 times)
blueban
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Listers Group- Car care plan
Feb 27th, 2012 at 12:01pm
 
Hi any one has alternate numbers for below nos please.
The nos for Listers car care plan, administered by
Car Care Plan
Jubilee House, 5 Mid Point Business Park
Thornbury, West Yorkshire BD3 7AG

Numbers:
Assist (Breakdown) - 0844 573 8062
Warranty & Customer Services - 0844 573 8005

Thankyou

PS: I can bear with warranty & Customer services being special nos but breakdown is mostlikely to be in the middle of road & we likely to use mobile. Its annoying as most networks don't include 08 nos in their contract.
I have tried google already.
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sherbert
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Re: Listers Group- Car care plan
Reply #1 - Feb 27th, 2012 at 12:41pm
 
Is this any good?


Car Care Plan (Holdings) Ltd


Jubilee House, Mid Point, Thornbury, Bradford, West Yorkshire, BD3 7AG


01274 260 100


I don't know if it works or not but I found it on www.192.com


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Dave
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Re: Listers Group- Car care plan
Reply #2 - Feb 27th, 2012 at 3:31pm
 
Car Care Plan Limited came up on my radar a number of years ago. I received some literature for the Vauxhal branded "product" on which a 0870 number was quoted. I wrote expressing my disgust that (at the time) the 0870 number meant that I was paying them in addition to the premium.

I subsequently worked out that they used various 0870 752 70xx numbers for the different policies on behalf of different companies and that the alternatives were 01274 2601xx. I listed quite a few of these numbers in the database with a note to say that they were provided by Car Care Plan Ltd. A search of that would have returned them all!

(sherbert, you've gone back to square one by looking on 192.com. The SayNoTo0870 database is often a good source of clues for companies that are already listed. Huh)

Whilst the 0870 numbers still function now, they have been replaced with 0844 573 80xx and again, 01274 2601xx seems generally to work as the alternative. A couple of entries even had their new 0844 573 80xx number in.

I've now updated the listings, and each entry has a 0870, 0844 and 01274 number.


As for the numbers provided by blueban, 01274 260105 matches 0844 573 8005. It is a generic "Car Care Plan" menu, the same as 260100. A lot of the others use the same male voiceover with the same or similar options, but identify what they are for. E.g. the ones ending 20 are "Vauxhall Retailer Warranties".

The breakdown number, 0844 573 8062, would appear to be an anomaly. Its alternative is no 01274 260162 as this goes through to reception. The 0844 number answers immediately with a female voiced recording saying that calls may be recorded, followed by some distinctive long burst (internal type) ringing before being answered. This voice and ringing does not match those of other Car Care Plan numbers, so I wonder if these calls are dealt with elsewhere, perhaps by another company. Can we find out what that company is and where it's based? Huh

You could try accessing breakdown from the menu on 260105.

Should you find an alternative, please let us know so that we can list it. I would urge caution by suggesting that you always carry the published 0844 number with you, along with the alternative as if the alternative does not function when you come to need it (in an emergency), you may have to resort to using the 0844 number.
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« Last Edit: Feb 27th, 2012 at 3:33pm by Dave »  
 
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Dave
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Re: Listers Group- Car care plan
Reply #3 - Feb 27th, 2012 at 10:28pm
 
Further to the suggestion I made above about the breakdown callout service being provided by another company, I had a look around to see if I could find out what that company is and whether an alternative might be found. I have now located a number which was in our database.

Breakdown is not accessible on the 01274 260105 number out of office hours (not sure about when they're open). When they're closed, there is a message giving the opening hours with no option to be put through or leave a message either.

Googling the "Assist" 0844 573 8062 number yields nothing except this thread. However, Google the customer services number, "0844 573 8005" (in quotes) and the first link is to Hartwell Warranty which says:

Quote:
Claims Phone Numbers

Hartwell Warranty 0844 573 8005
Hartwell Assist 0844 573 8148
MOT Test Cover 0844 573 8005


Contractual Agreements

Hartwell Assist is provided by Call Assist Ltd, Axis Court, North Station Road, Colchester CO1 1UX. These services are administered by Hartwell Warranty Administration Services, a trading name of Car Care Plan Limited.

Put
call assist
into the database's search engine and a couple of entries come up with 01206 771771 (a Colchester number) and 0800 362435 (and some other 0800 numbers) in relation to Diamond Insurance and Elephant.co.uk (both part of Admiral Group). Importantly, they both answer with the same female voiceover and message as the 0844 573 8062 number followed by the same distinctive long burst secondary ringing!

As I say, always carry the 0844 number with you, but now you have a 01 and 0800 set!
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« Last Edit: Feb 27th, 2012 at 10:42pm by Dave »  
 
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