SAYNOTO0870.COM - Solicitors claim 0844 is a local rate.

mikeparris Newbie Offline Posts: 7 Gender:	Re: Solicitors claim 0844 is a local rate. Reply #15 - Oct 1^st, 2013 at 5:48pm Priceless! You couldn't make it up. I have to say I found a similar level of competence at the ASA when I made a complaint about an insurance company. In my case they never managed to master the sums involved in calculating a no claims discount.
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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Solicitors claim 0844 is a local rate. Reply #16 - Oct 1^st, 2013 at 8:36pm derrick wrote on Oct 1^st, 2013 at 12:42pm: When you click on the link I first supplied re this matter http://www.lindermyers.co.uk/0844numbers you get " 404 Page Not Found For information, the Wayback Machine archived that page on 18th March 2013 here.
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derrick

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Re: Solicitors claim 0844 is a local rate.
Reply #17 - Oct 2^nd, 2013 at 10:46am

Further response from the ASA dated 01-10-13: -

"

Good afternoon Mr ******,

Many thanks for your further email. In light of it, we have written again to Linder Myers LLP asking them to completely remove the claim “Local rates apply” from their website. If they do not provide their assurance that they will do so, we will reopen the case. I will keep you updated on the progress of the case.

Best regards

,"

.

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NGMsGhost

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Re: Solicitors claim 0844 is a local rate.
Reply #18 - Oct 3^rd, 2013 at 8:43pm

derrick wrote on Oct 2^nd, 2013 at 10:46am:

Many thanks for your further email. In light of it, we have written again to Linder Myers LLP asking them to completely remove the claim “Local rates apply” from their website. If they do not provide their assurance that they will do so, we will reopen the case. I will keep you updated on the progress of the case"

So the ASA prove as weak as water once again. If a solicitor isn't going to be presumed to automatically know the law and thus being especially deserving of a zero tolerance approach towards deliberate price misdescription issues then I don't know who the ASA are ever going to really to take to task in this area. Sad

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« Last Edit: Oct 3^rd, 2013 at 10:12pm by NGMsGhost »

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Dave Global Moderator Offline Posts: 9,902 Yorkshire Gender:	Re: Solicitors claim 0844 is a local rate. Reply #19 - Oct 3^rd, 2013 at 8:46pm The background of the Linder Myers Twitter page quotes the 0844 number under which it states, yes you've guessed it, "local rate number".
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NGMsGhost

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Re: Solicitors claim 0844 is a local rate.
Reply #20 - Oct 3^rd, 2013 at 10:15pm

Dave wrote on Oct 3^rd, 2013 at 8:46pm:

The background of the Linder Myers Twitter page quotes the 0844 number under which it states, yes you've guessed it, "local rate number". Roll Eyes

As the interest of most solicitors specialising in the civil law in their clients is usually solely financial I suppose it should come as no surprise that they try to stitch them up for another hidden fee even for getting in touch with them to discuss how much their much larger hourly rates will be. Shocked

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derrick

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Re: Solicitors claim 0844 is a local rate.
Reply #21 - Oct 4^th, 2013 at 12:04pm

Latest update from the ASA, sent to me yesterday but only opened a few minutes ago:-

Good afternoon Mr *****,

As per my email below, I wrote to the advertiser requesting that he removed the remaining “local rates apply” claims. Having checked today, they appear to have been removed from the website and we will therefore not reopen this case.

Please let me know if you have any further concerns.

Many thanks,

I can now find no reference on the site describing 0844 as "local rate applies", in fact no advise on cost at all! Aren't they supposed to provide cost information on revenue sharing numbers?

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NGMsGhost

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Re: Solicitors claim 0844 is a local rate.
Reply #22 - Oct 4^th, 2013 at 12:27pm

derrick wrote on Oct 4^th, 2013 at 12:04pm:

I can now find no reference on the site describing 0844 as "local rate applies", in fact no advise on cost at all! Aren't they supposed to provide cost information on revenue sharing numbers?

I think they need to provide price information to comply with an ASA guidance on 0844 numbers. They just aren't caught by the statutory PhonePayPlus rules for 0871 numbers regardless of whether the material is advertising or not.

Have you considered also complaining to the Solicitors Regulation Authority about the misbehaviour of these solicitors in misdescribing the costs of telephoning them?

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CJT-80 Global Moderator Offline Posts: 1,714 Manchester Gender:	Re: Solicitors claim 0844 is a local rate. Reply #23 - Oct 4^th, 2013 at 5:30pm The Solicitors Regulation Authority appear to have an 0870 number to contact them from "within the UK". However the do give an 01 number for non UK contact, which one assumes can be dialled from within the UK. Interestingly they give a link to Ofcom to advise of the call charges.
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bigjohn Supreme Member Offline Posts: 2,316 Gender:	Re: Solicitors claim 0844 is a local rate. Reply #24 - Oct 4^th, 2013 at 6:32pm CAP have published this advice for Non Broadcast Advertisers. http://www.cap.org.uk/Advice-Training-on-the-rules/Advice-Online-Database/Charge...
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Heinz Supreme Member Offline Posts: 1,362 Essex	Re: Solicitors claim 0844 is a local rate. Reply #25 - Oct 5^th, 2013 at 7:45am A bit out-of-date though - it states "BT’s most popular residential package, Unlimited Weekend Plan" when we know the Anytime plan, or whatever it's now called, is the most popular.
Back to top	After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015 IP Logged

bigjohn

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Re: Solicitors claim 0844 is a local rate.
Reply #26 - Oct 5^th, 2013 at 8:16am

Heinz wrote on Oct 5^th, 2013 at 7:45am:

A bit out-of-date though - it states "BT’s most popular residential package, Unlimited Weekend Plan" when we know the Anytime plan, or whatever it's now called, is the most popular.

For 0844 it says " CAP understands that BT Anytime is the most popular call plan in the UK. On that basis, we recommend that marcoms should include pricing information that states the cost or price per minute (ppm) of an 0843/0844 call to BT customers on that plan, and explain that mobile and other providers’ charges may vary "

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« Last Edit: Oct 5^th, 2013 at 8:32am by bigjohn »

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bigjohn

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Re: Solicitors claim 0844 is a local rate.
Reply #27 - Oct 5^th, 2013 at 8:25am

derrick wrote on Oct 4^th, 2013 at 12:04pm:

Aren't they supposed to provide cost information on revenue sharing numbers?

According to the cap advice see above it recommends they do.

It also mentions that whether ads quoting NTS numbers must include pricing information to comply with the Distance Selling Regulations is open to debate: the question has not been tested in court.

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« Last Edit: Oct 5^th, 2013 at 8:28am by bigjohn »

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derrick

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Re: Solicitors claim 0844 is a local rate.
Reply #28 - Oct 5^th, 2013 at 11:42am

bigjohn wrote on Oct 5^th, 2013 at 8:25am:

derrick wrote on Oct 4^th, 2013 at 12:04pm:

Aren't they supposed to provide cost information on revenue sharing numbers?

According to the cap advice see above it recommends they do.

They are only recommendations, plus the use of the word "should", therefore I doubt the ASA or anyone, will be interested as they are not mandatory.

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NGMsGhost

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Re: Solicitors claim 0844 is a local rate.
Reply #29 - Oct 5^th, 2013 at 12:14pm

derrick wrote on Oct 5^th, 2013 at 11:42am:

They are only recommendations, plus the use of the word "should", therefore I doubt the ASA or anyone, will be interested as they are not mandatory

Solicitors Regulation Authority might care as a solicitor is meant to be above board, legal, decent and honest and complying with Best Practice in all that they do.

If nothing else you might cause this solicitor a lot of embarrassment by complaining and they might well add a call cost price indication to avoid any more hassle and/or to get the SRA to discontinue its investigation.

Come on Derrick I know you have far more resolve than the rest of us to take these telecoms leeches to task.

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