bigjohn wrote on Oct 5
th, 2013 at 8:16am:
Heinz wrote on Oct 5
th, 2013 at 7:45am:
A bit out-of-date though - it states "BT’s most popular residential package, Unlimited Weekend Plan" when we know the Anytime plan, or whatever it's now called, is the most popular.
For 0844 it says "
CAP understands that BT Anytime is the most popular call plan in the UK. On that basis, we recommend that marcoms should include pricing information that states the cost or price per minute (ppm) of an 0843/0844 call to BT customers on that plan, and explain that mobile and other providers’ charges may vary "
All of the CAP advice should have been updated to refer to "BT Anytime", not "BT Weekends". If they have missed a particular case, please let them know (or send me the specific reference) and I am sure that it will be corrected.
Whilst the CAP advice is not a code of regulation which demands compliance, it forms an important basis for determinations by the ASA, as to whether a particular piece of published information is "legal, decent, honest and truthful". It is therefore reasonable to assume that an explicit failure to follow CAP guidance will prompt appropriate action by the ASA.