SAYNOTO0870.COM - Solicitors claim 0844 is a local rate.

bigjohn Supreme Member Offline Posts: 2,316 Gender:	Solicitors claim 0844 is a local rate. Aug 7^th, 2012 at 5:13am See their take on 0844 numbers here. http://www.lindermyers.co.uk/0844numbers They appear to use the 0844 number range that is 3.06p per minute with set-up cost of 13.1p from a BT Landline.
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SilentCallsVictim Supreme Member Offline aka NHS.Patient, DH_fairtelecoms Posts: 2,494	Re: Solicitors claim 0844 is a local rate. Reply #1 - Aug 7^th, 2012 at 6:05am What is missing from this, and other similar comments that may have been written in the last five years, is an explanation of why the 084 user chooses to impose a service charge on the caller, rather than meeting the full cost of their telephone service by using 03 numbers.
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bigjohn Supreme Member Offline Posts: 2,316 Gender:	Lindermyers Solicitors 0844 Reply #2 - Aug 16^th, 2013 at 12:21pm Solicitors claims 0844 calls are local rate no mention of service/access charge. http://www.lindermyers.co.uk/0844numbers
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NGMsGhost Supreme Member Offline The Forum Ghost of NonGeographicalMan<b r /> Posts: 2,720 Surrey, United Kingdom Gender:	Re: Lindermyers Solicitors 0844 Reply #3 - Aug 16^th, 2013 at 1:27pm bigjohn wrote on Aug 16^th, 2013 at 12:21pm: Solicitors claims 0844 calls are local rate no mention of service/access charge. http://www.lindermyers.co.uk/0844numbers So has anyone reported them to the ASA yet for their miselading and incorrect claims?
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Heinz Supreme Member Offline Posts: 1,362 Essex	Re: Solicitors claim 0844 is a local rate. Reply #4 - Aug 16^th, 2013 at 2:50pm How can you tell when a solicitor is lying? His/her lips move.
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NGMsGhost Supreme Member Offline The Forum Ghost of NonGeographicalMan<b r /> Posts: 2,720 Surrey, United Kingdom Gender:	Re: Solicitors claim 0844 is a local rate. Reply #5 - Aug 16^th, 2013 at 8:49pm Heinz wrote on Aug 16^th, 2013 at 2:50pm: How can you tell when a solicitor is lying? His/her lips move. By reporting to them the ASA and the Solicitors Regulation Authority and letting them take a final decision on the matter.
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derrick

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Re: Lindermyers Solicitors 0844
Reply #6 - Aug 17^th, 2013 at 10:17am

NGMsGhost wrote on Aug 16^th, 2013 at 1:27pm:

bigjohn wrote on Aug 16^th, 2013 at 12:21pm:

Solicitors claims 0844 calls are local rate no mention of service/access charge.

http://www.lindermyers.co.uk/0844numbers

So has anyone reported them to the ASA yet for their miselading and incorrect claims?

Have just done so, also emailed them to point out the errors of their ways.

Some of their offices have 01 numbers:-

http://www.lindermyers.co.uk/offices

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derrick Supreme Member Offline Posts: 1,124	Re: Solicitors claim 0844 is a local rate. Reply #7 - Aug 17^th, 2013 at 10:20am Heinz wrote on Aug 16^th, 2013 at 2:50pm: How can you tell when a solicitor is lying? His/her lips move. Their lips move. I think NGM missed the hidden, (nearly), answer. .
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Kiwi_g

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Re: Solicitors claim 0844 is a local rate.
Reply #8 - Aug 17^th, 2013 at 10:43am

I just checked Linder Myers web site and found the following :-

There are some programs you can use should you be calling from a mobile or an international location and require an alternative, local number:

0870 for iPhone app which you can download from the iTunes app store (for a small fee)

Saynoto0870 app for android phones or the Saynoto0870 website at www.saynoto0870.com

Their whole statement can be seen at -

http://www.lindermyers.co.uk/0844numbers

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NGMsGhost

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Re: Lindermyers Solicitors 0844
Reply #9 - Aug 21^st, 2013 at 9:33am

derrick wrote on Aug 17^th, 2013 at 10:17am:

Have just done so, also emailed them to point out the errors of their ways.

Some of their offices have 01 numbers:-

http://www.lindermyers.co.uk/offices

Well done derrick for your continued tireless efforts in this regard and for bringing the offenders to book. I will be interested to hear what the ASA has to say in due course.

Did you get any response from your message to the solicitors or did they simply go stum or suggest they would bill you at £250 per hour +VAT if you wanted a reply? Wink

I now await the usual tripe from SilentCallsVictim to the effect that these poor little solicitors probably had no idea at all that these 0844 numbers would cost their customers loads extra to call and were simply misguided and innocent parties in the whole affair. Shocked

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« Last Edit: Aug 21^st, 2013 at 9:35am by NGMsGhost »

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derrick

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Re: Lindermyers Solicitors 0844
Reply #10 - Aug 21^st, 2013 at 2:56pm

NGMsGhost wrote on Aug 21^st, 2013 at 9:33am:

derrick wrote on Aug 17^th, 2013 at 10:17am:

Have just done so, also emailed them to point out the errors of their ways.

Some of their offices have 01 numbers:-

http://www.lindermyers.co.uk/offices

Well done derrick for your continued tireless efforts in this regard and for bringing the offenders to book. I will be interested to hear what the ASA has to say in due course.

Did you get any response from your message to the solicitors or did they simply go stum or suggest they would bill you at £250 per hour +VAT if you wanted a reply? Wink

I now await the usual tripe from SilentCallsVictim to the effect that these poor little solicitors probably had no idea at all that these 0844 numbers would cost their customers loads extra to call and were simply misguided and innocent parties in the whole affair. Shocked

No response from either of them yet, did not expect one from the solicitors, will wait a few more days for the ASA to respond.

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« Last Edit: Aug 21^st, 2013 at 3:30pm by derrick »

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derrick

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Re: Lindermyers Solicitors 0844
Reply #11 - Sep 11^th, 2013 at 10:59am

NGMsGhost wrote on Aug 21^st, 2013 at 9:33am:

derrick wrote on Aug 17^th, 2013 at 10:17am:

Have just done so, also emailed them to point out the errors of their ways.

Some of their offices have 01 numbers:-

http://www.lindermyers.co.uk/offices

Well done derrick for your continued tireless efforts in this regard and for bringing the offenders to book. I will be interested to hear what the ASA has to say in due course.

Update from ASA: -

"Dear Mr........

YOUR COMPLAINT ABOUT LINDER MYERS LLP

Thank you for contacting the ASA and for your patience while we have assessed your complaint.

After assessing the ad and your complaint, we have decided to refer it on to our Investigations Team for further examination. They will be in contact with you in due course. We appreciate your continued patience in the meantime.

Thank you for contacting us.

Yours sincerely

.........

Complaints Executive

Advertising Standards Authority

Mid City Place, 71 High Holborn

London WC1V 6QT

Telephone 020 7492 2222

www.asa.org.uk"

Linder Myers are still calling 0844 local rate on their site.

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derrick

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Re: Solicitors claim 0844 is a local rate.
Reply #12 - Sep 20^th, 2013 at 2:09pm

Update from the ASA: -

"

Dear Mr ******

Your complaint

We have considered your complaint and we will take it up with the advertisers, Linder Myers LLP.

We intend to deal with your complaint under our formal investigations procedure, which means that we will ask Linder Myers LLP to comment on the complaint [and send evidence to support the claims]. We will then draft a recommendation and refer your complaint to the ASA Council for adjudication. You will have an opportunity to comment on the recommendation before it is considered by the Council. Once the Council has made a decision, the adjudication will be published on our website.

Once the advertiser responds to us we will decide the next steps for the case. In some cases we are able to draft a recommendation following the advertiser's initial response. However, we might require further information from the advertiser, to obtain a view from a third party, or, if the advertiser responds to your complaint by offering to change the advertising in a way that resolves your concerns, we may close the case without referring it to Council or publishing an adjudication. This has the advantage of resolving your complaint more quickly.

Whatever stage the case is at, we will contact you again in three weeks' time with an update on how your case is progressing. Please note that we can, in some cases, grant a short extension to the advertiser for their response. If we do grant an extension, we will let you know when we update you.

"

In the same envelope there was another letter with the same content addressed to another complainant, I have informed the ASA about this.

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NGMsGhost

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Re: Solicitors claim 0844 is a local rate.
Reply #13 - Sep 20^th, 2013 at 2:16pm

derrick wrote on Sep 20^th, 2013 at 2:09pm:

We intend to deal with your complaint under our formal investigations procedure, which means that we will ask Linder Myers LLP to comment on the complaint [and send evidence to support the claims]. We will then draft a recommendation and refer your complaint to the ASA Council for adjudication. You will have an opportunity to comment on the recommendation before it is considered by the Council. Once the Council has made a decision, the adjudication will be published on our website..

Well done Derrick.

I look forward to reading the next instlament in due course as when and the solicitors have prepared their defence without being able to bill a client for doing so. Wink

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derrick

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Re: Solicitors claim 0844 is a local rate.
Reply #14 - Oct 1^st, 2013 at 1:42pm

Have just received the following from the ASA:

Dear Mr ******
Your complaint about Linder Myers LLP
Further to my letter of 18 September, we have now received a response from Linder Myers LLP, who have removed the page referred to in the complaint from their website. We consider that this resolves the complaint without referring the matter to the ASA Council, and will consequently be closing our file.

Linder Myers LLP have also asked us to pass on their apologies for any confusion caused, and have offered to reimburse you for any financial loss caused by making contact with them. Please contact them directly for further information about this.

In a formal investigation, if the ASA Council decides that an ad is in breach of the Code, the advertisers are told to withdraw or amend it. Because Linder Myers LLP have already withdrawn the advertising you complained about, we consider there is little to be gained from continuing with a formal investigation, which would achieve that same outcome.

Although we will not publish full details of your complaint on our website, www.asa.org.uk, basic information including the advertiser's name and where the ad appeared will appear on Wednesday 9 October.

Thank you for taking the time and trouble to raise the matter with us. If you would like more information about what we do and the ads we have found in breach of the Code, please have a look on our website.
Yours sincerely

However I have been onto Linder Myers site and they have not removed the "local rate" references.

I have sent an email to the ASA requesting they do not close the case until all references to "local rate" are removed:-

When you click on the link I first supplied re this matter http://www.lindermyers.co.uk/0844numbers you get " 404 Page Not Found
Page could not be found
We're sorry but the page you are looking for could not be found.
You could try searching the site for the content or browsing from the home page."

But still, "Call us now 0844 984 6444 Local rates apply "

If you then click on "Contact us" then "our offices", you get this page, http://www.lindermyers.co.uk/offices which also states, "Call us now 0844 984 6000 Local rates apply".

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