Depending on the nature of your relationship with your client, I hope that you will point out what he/she is doing to callers.

All users of these numbers are awaiting the statement from Ofcom on how it intends to proceed with regards reform. It is expected that the Unbundled Tariff will be introduced, and fairtelecoms supports this move. This will mean that they will have to be open that they benefit from a small Service Charge of, rather than keeping schtum about any benefit as many do now.

What is effectively the Service Charge at the moment is approximate and will be finalised as part of the programme. The 0845 Service Charge is around 2 pence per minute.