Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Page Index Toggle Pages: 1
Send Topic Print
03 Call Being Described Incorrectly. (Read 4,948 times)
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
03 Call Being Described Incorrectly.
May 15th, 2013 at 5:14am
 

"Calls are charged at local rate when calling from Bristol and at 01 national rates if you live outside Bristol  (applies to mobiles or landlines)"

http://www.wecr.org.uk/
Back to top
« Last Edit: May 15th, 2013 at 5:16am by bigjohn »  

BJ.
 
IP Logged
 
SilentCallsVictim
Supreme Member
*****
Offline


aka NHS.Patient, DH_fairtelecoms

Posts: 2,494
Re: 03 Call Being Described Incorrectly.
Reply #1 - May 15th, 2013 at 7:36am
 
bigjohn wrote on May 15th, 2013 at 5:14am:
Quote:
"Calls are charged at local rate when calling from Bristol and at 01 national rates if you live outside Bristol  (applies to mobiles or landlines)"

This is indeed "incorrect", it should say "mobiles and landlines".

It is not however actually misleading, in respect of advising the cost of calling the number. In the current situation, residential customers see no distinction between the rates charged for local, national and 03 calls. The problem we have is that "local rate" and "national rate" are the only terms that people understand. "UK rate" has not been generally adopted, and so is not clearly understood.

It is incorrect to imply that the cost of calling within the UK depends on location. The only exception is for customers of KC in Hull and East Yorkshire, who enjoy a distinct local rate. They will be aware of their unique special status and are unlikely to be misled by any reference to "local rate" in a national context.

(I recall this issue being discussed at length in another thread.)


Back to top
 
WWW  
IP Logged
 
kasg
Senior Member
****
Offline



Posts: 320
West Sussex
Gender: male
Re: 03 Call Being Described Incorrectly.
Reply #2 - May 15th, 2013 at 7:03pm
 
bigjohn wrote on May 15th, 2013 at 5:14am:
"Calls are charged at local rate when calling from Bristol and at 01 national rates if you live outside Bristol  (applies to mobiles or landlines)"

http://www.wecr.org.uk/

I expect they used to display an 0117 number (possibly 0117 954 2222 from a quick search) and didn't change the text when they adopted an 0300 number. It doesn't make the text any more correct, just a lot more likely.
Back to top
 
 
IP Logged
 
Heinz
Supreme Member
*****
Offline



Posts: 1,362
Essex
Re: 03 Call Being Described Incorrectly.
Reply #3 - May 19th, 2013 at 4:46pm
 
kasg wrote on May 15th, 2013 at 7:03pm:
bigjohn wrote on May 15th, 2013 at 5:14am:
"Calls are charged at local rate when calling from Bristol and at 01 national rates if you live outside Bristol  (applies to mobiles or landlines)"

http://www.wecr.org.uk/

I expect they used to display an 0117 number (possibly 0117 954 2222 from a quick search) and didn't change the text when they adopted an 0300 number. It doesn't make the text any more correct, just a lot more likely.

As local and national rates ceased to exist on 1 July 2004, they've some catching up to do!
Back to top
 

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
WWW  
IP Logged
 
CJT-80
Global Moderator
*****
Offline



Posts: 1,714
Manchester
Gender: male
Re: 03 Call Being Described Incorrectly.
Reply #4 - May 19th, 2013 at 10:01pm
 
I did e-mail them or use the contact form.. to point out that the details regarding the calling rate was incorrect.. and even included a link to the Ofcom page giving the info regarding geographic rates to callers, and being included in inclusive minutes plans

Smiley
Back to top
 

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com
 
IP Logged
 
Page Index Toggle Pages: 1
Send Topic Print
(Moderators: Dave, DaveM, bbb_uk, CJT-80, Forum Admin)

Website and Content © 1999-2024 SAYNOTO0870.COM. All Rights Reserved.
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2024. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge