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SAYNOTO0870.COM › Main Forum › Geographical Requests › ADT Fire & Security - Out of Date Numbers

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ADT Fire & Security - Out of Date Numbers (Read 15,428 times)

NGMsGhost

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ADT Fire & Security - Out of Date Numbers
Jun 1^st, 2013 at 7:17am

Following an alarm activation caused by a young relative at a house I was staying at around 7am today I am writing with the following information on the listings for ADT Fire & Security having also updated the out of date telephone number information on my relative's alarm control panel.

1. The 0870 number listed on my relative's control panel no longer works and I presume none of the many 0870 numbers in these listing any longer work having all been replaced by 0844 numbers in the name of better revenue extraction despite the clear cut customer detriment involved during any serious emergency of a changed emergency contact number (an excuse cynically and successfully used by Flextel with OfCoN to hang on to their many ripoff 070 numbers for personal attack and emergency alarms) and the fact that 0870 numbers could still work if ADT had allowed them to and given up its naked greed in chasing revenue share.

2. The primary longstanding only 6 digits and not 7 digits so clearly goes back some years) 0800 number in line 1 of the listings for "ADT (Fire & Security)" still works. This number then has an IVR menu allowing access to all other head office departments. I would therefore submit that all of the Unverified and probably most of the Verified geographic alternatives listed also need reviewing as it is reported that most of them do not work.

In general ADT having taken over numerous small local burglar alarm companies in the UK in the last 10 years have now closed down their local offices and call centres and centralised everything in one or two big national call centres with predictably completely unhelpful lobotomised call centre staff (the call centre seems to be somewhere between Glasgow and Perth, an area that in my experience seems to specialise in some of the most abrasive and unhelpful call centre staff in the UK along with Belfast including those of Tesco).

In summary ADT is a particularly bad example of some of the very out of date listings on this website complained about recently by Floella although having said that the primary 0800 number at the top of the listings still worked and so having the listings was much better than not having them at all.

I think there needs to be more of a warning in the search system that the results may contain many no longer active numbers and no guarantee is given that any alternative listed (verified or unverified given that our main number verified - Dave M - seems to have retired from the site some years ago) will still work, although in general where they do not work you will simply not be able to complete the call.

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Dave

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Re: ADT Fire & Security - Out of Date Numbers
Reply #1 - Jun 1^st, 2013 at 2:50pm

NGMsGhost wrote on Jun 1^st, 2013 at 7:17am:

In summary ADT is a particularly bad example of some of the very out of date listings on this website complained about recently by Floella although having said that the primary 0800 number at the top of the listings still worked and so having the listings was much better than not having them at all.

Many thanks for pointing this out.

I have retitled entries for ADT as

ADT Fire & Security

. The number 0800 010999 apparently allows access works to central customer services, as too does 01708 544000 (both 0800 and this 01708 answer with the same IVR), we now have a working alternative for 0844 800 1999.

To ensure that there is no non-working ADT numbers in the database I have removed all other entries for the company. This step was taken in the light that there are now working geographic and freephone numbers.

I have posted the entries here for the record. If someone wishes to spend some time going through them and report back on findings (which numbers are not recognised, which go through to the IVR on 0800 010999) then that would be much appreciated by users:

Listed as verified

0844 800 1999 0115 921 6121 Midlands area - Routine Inspections
0844 800 1999 01752 738499 Service Bureau - Plymouth area
0844 800 1999 023 9230 4444 Switchboard - Horsham area
0844 800 1999 0121 255 6000 West Midlands area
0844 800 1999 01923 823600 ask for the Admin Centre (Blackfriars House)
0844 800 1999 0118 989 0786 Wokingham office (covers Thames Valley) Also: 0118 9369600
0844 800 1999 01603 274300 Norwich Reception - ask for Routine Inspection Bookings (will ring back if busy) Fax: 01603 274301
0844 800 1999 0161 252 5500 Switchboard - ask for Routine Inspection bookings. For Greater Manchester Area ONLY
0844 800 1999 0161 836 7448 Service Bureau Team leader: 0161 836 7440

Contined in next posting…

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Dave

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Re: ADT Fire & Security - Out of Date Numbers
Reply #2 - Jun 1^st, 2013 at 2:51pm

…Contined from previous posting

Listed as unverified

0844 800 1999 0116 260 3792 Leicester
0844 800 1999 01732 587000 Service Bureau - West Malling, Kent
0844 800 1999 020 7941 8700 To book routine inspection - London area Also: 020 79418726 /37 /75 /97
0844 800 1999 0151 551 4000 Liverpool Service Bureau
0844 800 1999 028 9088 3500 To book routine inspection - Belfast area
0844 800 1999 028 7126 3626 To book routine inspection - Londonderry area
0844 800 1999 01454 843434 To book routine inspection - South West area Also: 01454 843501 Service manager: 01454 843526
0844 800 1999 0191 451 5000 North-East region Also: 0191 4515058 Address: ADT House, Fifth Avenue, Team Valley Trading Estate, Gateshead, Tyne-and-Wear, NE11 0HF
0844 800 1999 029 2042 2700 To book routine inspection - Cardiff area Service Dept: 029 20422736
0844 800 1999 01442 426400 Customer services for booking Routine Inspections for Hemel Hempstead & district
0844 800 1999 01932 743038 Sunbury-on-Thames office; For London area routine Inspections Also 01932 743456 & 01932 743333 Also for 0870 6091761
0844 800 1999 0113 291 1000 Leeds
0844 800 1999 01482 579699 Routine inspections South and East Yorks
0844 800 1999 01506 482200 Livingston, West Lothian Office. Ask for Routine Inspection bookings
0844 800 1999 01273 423999 Brighton
0870 609 1760 01932 743079 Direct Debit and Card Payments Also for: 0870 6091761
0844 800 1999 0161 911 5999 Alarm receiving centre, for monitored systems only
0844 800 1999 01698 486000 Service for Glasgow Area
0844 800 1999 0161 833 1627 Resolve dep't - can fix faults rather than waiting for an engineer attending your premises
0844 800 1999 01752 692300 Plymouth local office
0870 609 1761 01932 743089 0800 1690612
0844 800 1999 01246 277270 Chesterfield (formerly the ACE Security Services office)
0844 725 4311 0161 332 6420 0800 0111111 Helpdesk
0844 800 1999 01224 295183 routine inspection Aberdeen area
0844 800 6470 01932 743333 Head Office switchboard, Sunbury on Thames, Alarms and systems.
0870 609 1763 0161 252 5561
0844 800 1999 020 7283 9999 Customer Services
0844 413 0185 01932 743456 Geographical number for Direct Debits for Watford Area. Ring 0800 number listed above otherwise and ask for Direct Debits department
0844 800 6437 01932 743079 Card payments/Credit Control - This was in your "unconfirmed" section - I wanted to pay a bill by card. I got straight through and was completed in about 2 minutes - no "press this, press that".
0844 413 0185 01732 587100 Direct to Accounts
0844 800 1999 01932 743456 Sunbury customer services
0844 800 1999 01932 743482 Sunbury Routine Inspection Bookings
0844 800 1999 0161 923 7000 Customers sales. If you'd like to book an engineer, have a fault with your alarm or require reset code, please press '1'.
0844 281 0101 0121 255 6000
0844 800 6439 01932 743333 For invoice payment by card. Main switchboard - ask for department concerned.
0844 800 1999 0161 923 7415 Complaints about service's
0844 848 8000 01932 743333 Sunbury
0844 800 1999 0161 923 7430 Only Between 0800-1730
0844 800 1999 0161 923 7432 Engineers complaints line manned till 1730
0844 800 1999 0161 923 7432 Team Leader / Manager direct dail - Carol or Sue
0844 800 1999 0800 1690612 Customer care number - can transfer you to whatever service you need
0844 413 0185 01732 587000 0800 5423108 Numbers for Invoice Queries at West Malling. Information from Directory on BT Website.
0844 800 1999 01932 743482 Customer Service

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Dave

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Re: ADT Fire & Security - Out of Date Numbers
Reply #3 - Jun 1^st, 2013 at 3:11pm

NGMsGhost wrote on Jun 1^st, 2013 at 7:17am:

I think there needs to be more of a warning in the search system that the results may contain many no longer active numbers and no guarantee is given that any alternative listed (verified or unverified given that our main number verified - Dave M - seems to have retired from the site some years ago) will still work, although in general where they do not work you will simply not be able to complete the call.

The listings exist "as is" and can only really be made better if everyone pitches in. The more who wish to leave it to others the poorer the quality of the listings will become.

In some cases, where a number is found not to work, it is possible to do some work and come up with an alternative. On quite a number of occasions I have found what are new alternatives languishing in the listings. If people don't wish to do any work to find these then they can't be that interested in having an alternative numbers database that reliably gives valid alternatives.

« Last Edit: Jun 1^st, 2013 at 6:48pm by Dave »

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