If members are interested please reply to this thread and if we receive sufficient interest Payphoneplus will be contacted as we have to provide information in regard to the service we intend offering.

Service to offer - suggestions please

PayPhonePlus

Serious issues
For more serious issues, we refer the case to the Investigations Team, who:
ask you to respond to a formal investigation letter that sets out what rules of the Code appear to have been broken; and
refer your case to a Tribunal  to consider whether or not the rules of the Code have been broken
The Tribunal is made up of members of the Code Compliance Panel.
PhonepayPlus Code Compliance Panel
PhonepayPlus Code of Practice and Guidance website
Urgent issues
If the issue requires urgent action, three members of the Code Compliance Panel may place an immediate bar on the service and prevent payment of any due revenue before the case goes to a Tribunal.
Complaints schematic (PDF 847 KB)
Investigations and sanctions procedure (PDF 633 KB) This information suggests that if the regulation is complied with in regard to providing a 0871 service the service can be provided, let me know your thoughts I am awaiting a reply from PayPhonePlus at present.

My irony detector is very severely damaged and the needle on my incredulity meter is so firmly wedged on the end stop I fear it may no longer be serviceable.

Am I reading this right?  The position of some members here is:
1. You are opposed to businesses using high-rate numbers and want them "banned".
2. You want businesses to pay those same high rates when they call customers or potential customers.
3. Nuisance phone calls are to be tolerated if the recipient is making money out of it.

Is there a  ::mind boggled::  icon I can insert here?

bazzerfewi wrote on Sep 15^th, 2013 at 2:23am:

Sometimes an obvious response to a situation (known as "common sense") can be the right response.

Some of us would argue that the deliberately unconsidered consequences of such a response may sometimes produce an effect that is not what is desired.


As a point of principle, if use of "high-rate numbers" (imposition of a Service Charge) is not appropriate when no additional service is being provided, then surely this is true for everyone. Allowing for exceptions under particular circumstances gets one into very tricky water.

The proposal and the comments seek to promote general warfare between all consumers and all businesses. Some of us are concerned about the issues of misuse of "high rate numbers" and nuisance calls, and wish attention to be focussed on those who are engaged in these unacceptable practices.


I recognise the common sense instinct to fight back against whoever may be in reach when one is hurt in some way. This is a perfectly understandable and natural human reaction. I also recognise that this often makes a problem worse.