bigjohn wrote on Oct 12
th, 2013 at 3:14am:
I got mine yesterday with the free £10 credit.
I e-mailed them after it didn't turn up. They apologised and said their had been dispatch problems.
Still not received mine, which e-mail addy did you use?
I have just had a "chat on line" here is the conversation: -
Please wait for a site operator to respond.
You are now chatting with 'Sam'
you: *****
Sam: Hello, welcome to TPO. How can I help?
you: Hi Sam, Ordered 2 sims on 08-09-13 for me and my partner, but despite receiving a confirmation email “Thanks! Your SIM is on its way” , no sims have been received
Sam: We are sorry to hear that
Sam: Can I ask what type of sim you applied for?
you: The ones with the £10.00 credit on them. When I tried to register for another one today it said, "only two sims can be registered at one address".
Sam: Ok
Sam: Can I have the email address you registered with, for you and your wife?
you: *************************************************
Sam: Can I also have your home address?
you: ***********************************************
Sam: Ok
Sam: There is a delay in sending the promotional sim cards and so that is why you have not received them.
Sam: I will resend your information to ensure that two are sent to you
Sam: I apologise for the delay
you: OK, thanks Sam, do you know how long it may be before I receive them?
Sam: Unfortunately I cannot tell you how long this will take
Sam: But we are working on solving it as soon as possible
you: OK, will await their arrival.
Sam: Thank you
Sam: Is there anything else I can help you with?
you: Not at the moment, have a nice day.
Sam: You too
Sam: Bye
.