Dave wrote on Oct 4
th, 2013 at 12:11am:
But this is pay as you go for you. You have no itemisation to demonstrate that you did incur these charges, which makes it all the more difficult to pursue. It is plain wrong that providers are allowed to get away without providing any form of itemisation, but the powers that be allow them to do so.
Dave,
But that is just where you are wrong as I believe possibly due to regulatory requirements all Spanish Pay As You Go mobile operators I have so far been with (the other two, Simyo and Pepephone, were Vodafone MVNOs that proved impractical because of their requirement to use the phone every two or three months compared to Orange's only once in every 13 months) they all do provide full itemisation after calls have been made via their online website. So I have full itemisation that the call cost me this outrageous amount for 12 seconds but there was no way of knowing before I made it that Orange would deem 00 44 3 numbers as being "Premium Rate" at 15.4 Euros per minute
Also even in the UK full itemisation of call cost (even if it is use of one's free monthly minutes or texts) is available for customers of
www.ovivomobile.com proving that it is not a regulatory requirement not to provide such itemisation but merely a mafia like cartel agreement between the UK big boys not to do so.
In any event here is the itemisation which proves the point I was making in my Original Post in this thread.
I have not blanked any of the numbers called as they are either Plusnet's number, geographic numbers for Glasgow 2014 (Commonwealth Games) or their own Free Service In Spanish 470 customer services number, who refused to talk to me and kept texting me to call their 902 Service In English number which they totally failed to mention would cost me 58 cents per minute. I did not call it due to being stung with 58 cent per minute charges for calling it in October last year.
listado de llamadas estas son las llamadas que has realizado entre el 18/09/2013 y el 03/10/2013 para ver tu listado de descargas pulsa aquí .
fecha destino tipo inicio duración / volumen coste promocional03/10/2013 00443451400200 VOZ 08:21:08 00h 00m 12s 4,34 € No02/10/2013 00441413872014 VOZ 14:27:14 00h 00m 21s 0,31 € No
02/10/2013 00441413872014 VOZ 14:26:14 00h 00m 51s 0,31 € No
02/10/2013 470 VOZ 12:34:50 00h 08m 59s 0,00 € No
02/10/2013 470 VOZ 12:21:57 00h 05m 46s 0,00 € No
02/10/2013 470 VOZ 12:12:11 00h 09m 31s 0,00 € No
02/10/2013 470 VOZ 12:09:04 00h 02m 46s 0,00 € No
02/10/2013 470 VOZ 12:08:15 00h 00m 42s 0,00 € No
02/10/2013 470 VOZ 12:06:59 00h 01m 08s 0,00 € No
02/10/2013 470 VOZ 12:02:43 00h 03m 57s 0,00 € No
02/10/2013 00441414142014 VOZ 11:56:46 00h 05m 42s 0,37 € No
02/10/2013 470 VOZ 11:52:00 00h 00m 37s 0,00 € No
02/10/2013 470 VOZ 11:50:58 00h 00m 51s 0,00 € No
02/10/2013 470 VOZ 11:49:11 00h 01m 38s 0,00 € No
02/10/2013 470 VOZ 11:46:45 00h 02m 13s 0,00 € No