If you have the time and or think it's just as good a way.
DON'T PHONE :
SEND A SNAIL MAIL ASKING FOR A REPLY.
If we all did it they would soon make it easier and cheaper to contact them by phone. It would soon stop all the problems with getting through.
It cost about £10 to answer a letter that is the office overhead for them to process one.
I start the letter "As you don't have an 01 or 02 phone number to call you on......"
Or
"As I am having difficulty getting to a person on your phone help desk I choose to write to you.....".
You can add "I waited XX minutes this morning trying to get through."
If we all did this they'd soon buck up.
Give it a try.
A written reply is always better anyway as you have something definitive which can be shown in The Small Claims Court.
I called the CQC this morning which is an 0300 number charging local call rates. And it answers and I get through to a system which puts me on hold at my expense. The CQC look after the interests of the old and vulnerable. It gives you such confidence in their services. (Sarcasm.)
Anyone know an 01 or 02 number for them?
I'm writing the letter now.
Regards
Bob.