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T-Mob Introduce 25.5p Fee To Call Customer Service (Read 8,455 times)
bigjohn
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T-Mob Introduce 25.5p Fee To Call Customer Service
Nov 6th, 2013 at 9:17pm
 
The latest T-Mobile exercise to squeeze more money out of customers, is to charge sim only contract customers to call customer services. Customers with contracts with equipment still can call free.

http://www.t-mobile.co.uk/shop/sim-only/plans/
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« Last Edit: Nov 6th, 2013 at 9:22pm by bigjohn »  

BJ.
 
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CJT-80
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Re: T-Mob Introduce 25.5p Fee To Call Customer Service
Reply #1 - Nov 8th, 2013 at 5:20pm
 
bigjohn wrote on Nov 6th, 2013 at 9:17pm:
The latest T-Mobile exercise to squeeze more money out of customers, is to charge sim only contract customers to call customer services. Customers with contracts with equipment still can call free.

http://www.t-mobile.co.uk/shop/sim-only/plans/



Shocking.. I am glad I left them sometime ago.. not like their customer service is any good anyway... it's outsourced!
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Heinz
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Re: T-Mob Introduce 25.5p Fee To Call Customer Service
Reply #2 - Nov 9th, 2013 at 9:29am
 
I reckon they'll all be doing whatever they think they can get away with to boost revenue to cover their losses when they are forced to make 080 calls free instead of premium rated.
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After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015
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bigjohn
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Re: T-Mob Introduce 25.5p Fee To Call Customer Service
Reply #3 - Nov 10th, 2013 at 4:01am
 
The thought occurred to me you could possibly avoid the charge by calling  Customer Service on 07953 966 150  out of your inclusive minutes,instead of calling 150. However it could result in you wasting a lot of your inclusive minutes depending on the time to answer etc.
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BJ.
 
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Dave
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Re: T-Mob Introduce 25.5p Fee To Call Customer Service
Reply #4 - Nov 10th, 2013 at 8:16pm
 
bigjohn wrote on Nov 10th, 2013 at 4:01am:
The thought occurred to me you could possibly avoid the charge by calling  Customer Service on 07953 966 150  out of your inclusive minutes,instead of calling 150. However it could result in you wasting a lot of your inclusive minutes depending on the time to answer etc.

It could be the case that this number is charged the same as the short customer services number.
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bigjohn
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Re: T-Mob Introduce 25.5p Fee To Call Customer Service
Reply #5 - Nov 10th, 2013 at 9:07pm
 
Dave wrote on Nov 10th, 2013 at 8:16pm:
bigjohn wrote on Nov 10th, 2013 at 4:01am:
The thought occurred to me you could possibly avoid the charge by calling  Customer Service on 07953 966 150  out of your inclusive minutes,instead of calling 150. However it could result in you wasting a lot of your inclusive minutes depending on the time to answer etc.

It could be the case that this number is charged the same as the short customer services number.


Yes true  hence me saying possibly. Smiley

A better  way to avoid it call them on 0800 956 5042 from a landline and follow menu.
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BJ.
 
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