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SAYNOTO0870.COM › Main Forum › Geographical Numbers Chat › BarclayCard Complaints 0844 Number.

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BarclayCard Complaints 0844 Number. (Read 11,662 times)

bigjohn

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BarclayCard Complaints 0844 Number.
Nov 18^th, 2013 at 12:39pm

Was discussing the use of 084 numbers elsewhere,and it was pointed out to me that Barclaycard have fairly already recently changed their 0844 Complaints Number to an 0800 and a 0333 number,and sure enough they do use these see

http://www.barclaycard.co.uk/personal/complaints

So a bit more progress.

PPI complaints though still use 0844 Shocked

http://www.barclaycard.co.uk/personal/ppi

« Last Edit: Nov 18^th, 2013 at 12:48pm by bigjohn »

BJ.

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CJT-80

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Re: BarclayCard Complaints 0844 Number.
Reply #1 - Nov 18^th, 2013 at 4:22pm

Some progress indeed... I am not to sure on their "call charge" information though

From: here

Calls to 0333 numbers cost no more than a national rate call and are included in 'inclusive minutes' for mobiles.

Since when is it a "national rate" call... as far as I am aware "national rate" does not exist... it's a Geographic rate.... Huh

We have progress from Barclaycard.. but clearly a little bit of education needs to be done

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com

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SilentCallsVictim

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aka NHS.Patient, DH_fairtelecoms

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Re: BarclayCard Complaints 0844 Number.
Reply #2 - Nov 18^th, 2013 at 4:54pm

Ofcom have offered many different versions of the necessary call cost statement for 03 numbers. The phrase "national rate" has been used. In theory, telecos could charge different rates for national and local calls, although they generally do not.

The latest version of the Ofcom statement, found in the current version of “Number Crunching” should be fine for most purposes:
Quote:

Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and
discount schemes in the same way.

(N.B. Although the URL implies January 2010, the 'Number Crunching' document is subject to regular updates.)

@fairtelecoms (tweets)

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Barbara

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Re: BarclayCard Complaints 0844 Number.
Reply #3 - Nov 25^th, 2013 at 11:26am

I thought this would mean Barclaycard numbers generally would no longer be 0844 but certainly they are still showing the 0844 numbers for everything (& on documentation sent out now), couldn't see an 03 number at all. Have I misunderstood? I thought I had also seen in another thread about Barclaycard changing from 0844. If it is only their complaints number & not their enquiries number, that is not very helpful as often one needs to enquire before complaining. Does anyone know if they are still refusing to answer UK originated calls on the overseas number?

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Ian G Senior Member Offline Posts: 276 Gender:	Re: BarclayCard Complaints 0844 Number. Reply #4 - Nov 25^th, 2013 at 11:43am Recent newspaper articles say they will begin the change next year. e.g. http://www.telegraph.co.uk/finance/personalfinance/consumertips/household-bills/... Hmm, the quote isn't in that article. It must have been in one of the others.
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Barbara Supreme Member Offline Posts: 598	Re: BarclayCard Complaints 0844 Number. Reply #5 - Nov 25^th, 2013 at 12:10pm Thank you!
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speedy

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Re: BarclayCard Complaints 0844 Number.
Reply #6 - Nov 25^th, 2013 at 1:10pm

SilentCallsVictim wrote on Nov 18^th, 2013 at 4:54pm:

The latest version of the Ofcom statement, found in the current version of “Number Crunching” should be fine for most purposes:
Quote:

Calls cost no more than calls to geographic numbers (01 or 02) and must be included in inclusive minutes and
discount schemes in the same way.

(N.B. Although the URL implies January 2010, the 'Number Crunching' document is subject to regular updates.)

The RAC who are keeping their switch to 0333 2000 999 a big secret from their Members, have quoted the Charge Rate as 'National'.

I checked on my recently received Members card and there is no mention either on the Card or any paperwork in the envelope, I am not disputing its new arrival but wouldn't it have been a wonderful idea to inform its Members.

I posted the not National Rate and the correct info as above but so far have no reply from the RAC Rep on their Forum.

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SilentCallsVictim Supreme Member Offline aka NHS.Patient, DH_fairtelecoms Posts: 2,494	Re: BarclayCard Complaints 0844 Number. Reply #7 - Nov 25^th, 2013 at 3:43pm Ian G wrote on Nov 25^th, 2013 at 11:43am: … the quote isn't in that article. It must have been in one of the others. I can confirm that Barclays has given no indication of precisely when the move away from 084 numbers will begin or end. 2014 must be understood to be the likely time.
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