Have just found a number for complaints and compliments Ha Ha (bet they dont get too many compliments) the number shown was 0800 822400 so am going to try that for a start Thanks.

Update on my Pensioners  118500 £28.69 Refund

I chanced phoniing without him beside me to find out proceedure and much to my surprise after giving my name which is still shown on his Account from when I changed him to Anytime 21st Jan, 'Mark' went away to check what to do and came back 2 mins later to say credited to his Account and will show on his next bill. Job Done !!

('Mark' mentioned that they are not refunding all 118500 but BT had not put enough info on Site but it is 'within 6 weeks' presumably of Bills )

However another problem cropped-up, on dialing his number to tell him the good news 1571 answered which I had specifically Removed (has own Ans.mach) so had to phone BT again to get it removed again only CI required as on confirmation Call Plan letter. They admitted their mistake and removed 0571  again. have to wait 24 hours before his 1571 dead.

His Ans.mach might have long ring before answerinng and 0571 jumped in earlier, lucky it was me that found theiir mistake.