Hi,

I'm currently on ESA and quite vulnerable, I recently tried to use the phones at my local job centre to enquire about the existing claim I have. I was refused because I told them I have a telephone at home.

I am going to make a complaint that they are denying me access to a public service by forcing me to incur a debt to gain access to it and was threatened by security guards thers. I wondered what your thoughts are on this. I understand government departments have been strongly discouraged from using these revenue sharing numbers but I've never heard of someone being denied access at the job centre.