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Post Office HomePhone Increase Prices From 14/4/14 (Read 14,281 times)
bigjohn
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Post Office HomePhone Increase Prices From 14/4/14
Feb 20th, 2014 at 4:30am
 
See http://www.postoffice.co.uk/price-changes for full details.

Calls to 0843/0844 and 0871/0872 become expensive Shocked

"To help simplify charges calls to numbers beginning with 0844 or 0843 will now all cost 7p a minute regardless of time of day and calls to numbers beginning with 0871 and 0872 will all cost 15p a minute regardless of time of day."
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« Last Edit: Feb 20th, 2014 at 4:34am by bigjohn »  

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Ian G
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Re: Post Office HomePhone Increase Prices From 14/4/14
Reply #1 - Feb 20th, 2014 at 7:07am
 
That is going in completely the opposite direction to what is required by the unbundled tariff system where the total call price must change in step with changes in the Service Charge, not all be at one fixed rate. It is the Access Charge that must be fixed.

It is interesting to see call connection charges going up again when these must be completely removed from 084, 087 and 09 calls by 26 June 2015.

Additionally, with termination rates on calls to mobiles now around 1p/min and continuing to fall there can be no justification for charging 10p/min for these calls or for any price rise.

Is this an act of defiance against Ofcom or a last desperate attempt to profit from these calls before the regulatory framework is tightened up?

"UK mobile calls include calls made to the main mobile operators (Vodafone, EE, Orange, T-Mobile, O2 and Virgin Media)" - So Three is still not regarded as a "main" operator, but Virgin Mobile is. Why?
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« Last Edit: Feb 20th, 2014 at 8:06am by Ian G »  
 
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Dave
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Re: Post Office HomePhone Increase Prices From 14/4/14
Reply #2 - Feb 22nd, 2014 at 1:41am
 
Ian G wrote on Feb 20th, 2014 at 7:07am:
"UK mobile calls include calls made to the main mobile operators (Vodafone, EE, Orange, T-Mobile, O2 and Virgin Media)" - So Three is still not regarded as a "main" operator, but Virgin Mobile is. Why?

Virgin Mobile is a "main" operator because it uses T-Mobile numbers.

Three did used to have higher termination charges on account of the fact that it was a newer and smaller operator, but that stopped being so in 2011. Judging by the fact call rates are 21.99ppm during the daytime and 16.44ppm during evenings and weekends I can only think that news of these changes have not made it to those who set the retail prices, which is odd.
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« Last Edit: Feb 22nd, 2014 at 1:45am by Dave »  
 
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bigjohn
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Re: Post Office HomePhone Increase Prices From 14/4/14
Reply #3 - Apr 3rd, 2014 at 6:44pm
 
Note whilst doing this  the Post Office is axing free UK weekday evening calls from its bundles. From 14 April both new and existing customers will have to pay an extra £1.25/month for this.



Here are the full price changes split into price rises and falls:

Price rises:

Standard line rental: Will increase from £12 to £13. Upfront line rental remains at £120/year – the equivalent of £10/month.
Daytime calls to national and local numbers: Will increase from 7.5p/minute to 8.5p/minute.
Call connection charge: Will increase from 12p/call to 15p/call.
Price cuts:

Broadband Essential: The price of the Post Office's home phone and broadband package with 10GB/month will fall from £8.15/month to £7/month.
Broadband Premium: The price of the Post Office's home phone and unlimited broadband package will fall from £12.80/month to £10/month.
Calls to UK mobiles: Will decrease from 11p/minute to 10p/minute.

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« Last Edit: Apr 3rd, 2014 at 6:45pm by bigjohn »  

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NGMsGhost
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Re: Post Office HomePhone Increase Prices From 14/4/14
Reply #4 - Apr 24th, 2014 at 10:01am
 
Dave wrote on Feb 22nd, 2014 at 1:41am:
Virgin Mobile is a "main" operator because it uses T-Mobile numbers.


Dave,

Virgin Mobile is just a Mobile Virual Network Operator (MVNO - see http://en.wikipedia.org/wiki/Mobile_virtual_network_operator) that like any other large MVNO (Tesco Mobile being the only really large MVNO apart from Virgin Mobile) that happens to use the TMobile network to provide its calls.  Of course its number block allocations comes from within the number blocks allocated to TMobile just as Tesco Mobile (another large MVNO) uses number block allocations from O2, who it uses to provide its MVNO's mobile calls.

So Dave please explain exactly how you  think Virgin Mobile is different from most other MVNOs or in particular from Tesco Mobile in that regard???? Huh Undecided
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« Last Edit: Apr 24th, 2014 at 1:03pm by NGMsGhost »  

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NGMsGhost
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Re: Post Office HomePhone Increase Prices From 14/4/14
Reply #5 - Apr 24th, 2014 at 12:32pm
 
bigjohn wrote on Apr 3rd, 2014 at 6:44pm:
Note whilst doing this  the Post Office is axing free UK weekday evening calls from its bundles. From 14 April both new and existing customers will have to pay an extra £1.25/month for this.


In totality the cost of taking phone line rental and paying monthly with the post office has actually gone gone down so long as you needed Caller Display before as the charge for Caller Display (I think this was £1.75 per month) has been abolished and the £1.25 charge for getting free evening calls is lower than the charge that has disappeared.

Also it should be noted that perversely and counter-intuitively that paying the £1.25 extra per month for "evening calls" from P O Homephone also entitles you to free unlimited calls to UK mobiles of up to an hour in length each and free unlimited calls to overseas landlines in a "top 40" list of countries that includes all of the EU, Canada, USA and a number of other countries at the weekend (from 6pm Friday to midnight Sunday).  So it would be very unwise not to pay the £1.25 extra unless you don't use your P O Homephone line at all for outgoing calls.

I do agree about the disgusting increases in the cost of using formerly 1p per minute Dial Thru services to call overseas landlines and mobiles by 600% to 7p per minute and increasing the rip off connection fee (for which you get nothing if the person you call does not answer or the call is answered by an Answephone) by 25% from 12p to 15p.

There is no excuse for this disgusting anti competitive behaviour which merely involves Post Office Home sticking exorbitant windfall profits of 600% on their supplier cost in their pocket simply in order to frighten people out of using dial thru suppliers or to fine them for doing so if they do not desist.
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NGMsGhost
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Re: Post Office HomePhone Increase Prices From 14/4/14
Reply #6 - Apr 24th, 2014 at 12:43pm
 
bigjohn wrote on Apr 3rd, 2014 at 6:44pm:
Price rises:

Standard line rental: Will increase from £12 to £13. Upfront line rental remains at £120/year – the equivalent of £10/month.

Daytime calls to national and local numbers: Will increase from 7.5p/minute to 8.5p/minute.
Call connection charge: Will increase from 12p/call to 15p/call.



bigjohn,

In your above Price Rises list in your latest post (but not in your original post back in Feb where they were included) you have unfortunately missed the biggest, most unjustified and most disgraceful price change by P O Homephone.  Namely the fact that many dial thru services to overseas landlines and mobiles that used to cost only 1p per minute on 0844 or from 6p per minute on 0871 have now had their prices hiked to an extortionate 7p and and 15 per minute respectively, even though the underlying dial thru call suppliers have not increased their prices at all.

I am however still very grateful to you for making your latest post as it has alerted my to these outrageous 0844 and 0871 price rises being pushed through with effect from 15th April and before I had made any calls at the new exorbitant hiked prices.

I had been making a lot of calls to mobiles in Spain with Auracall and others listed at http://callchecker.moneysavingexpert.com/intcallchecker/at only 1p per minute before the price hike in connection with a project I am doing on upgrading the communal wifi system at our apartment in Spain.  Thankfully your latest post alerted me to the new disgraceful pricing by Greedy - P O Homephone before I made a single call.

However I will now have to start using Voip based services to do so.  This involves lower call quality in many cases but I now have no alternative given P O Homephone's disgusting and totally abusive behaviour.

This outrageous racketeering on the cost of 1p per minute 0844 dial thru numbers really needs to be exposed and fully investigated by a program like You and Yours.  I am quite sure that if it was revealed that P O Homephone was making a 600% profit margin on its supply cost that they would then be embarrassed in to reverting to the old prices just like BT Payphones division was when they were exposed for having increased their minimum calling charge from a BT Payphone with a credit card from an existing card surcharge (compared to cash) of 100% at £1.20 per call to a totally unbelievable £6.50 per call.

Why do these greedy marketing managers at these companies keep on behaving in these disgusting ways.  Presumably they know it is because useless and supine Ofcom and the useless QUANGO that has replaced the OFT and the Competition Commission will do precisely nothing about it. Shocked Angry Cry

I have also posted in the MSE Call Checker Discussion Thread at http://forums.moneysavingexpert.com/showthread.php?t=2937508&page=18 to point out there that the calling rates in their International Call Checker for P O Homephone are now completely and utterly wrong and out of date as of 15th April.
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« Last Edit: Apr 24th, 2014 at 12:50pm by NGMsGhost »  

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