Does anyone have any new numbers for them.  Most of those listed either do not work,  one went through to an 'emergency line' and another to 'headquarters'!

Thank you.

The report sent to us by Martin_rosen:
Quote:


I will finish off amending the database tomorrow, but (according to the verified database) National Express Coaches, ticket sales is 0121 423 8497 and customer relations is 0121 450 8447.

Let us know how you get on including what you try, what works and what doesn't and why it doesn't work.  

Hi Martin, thanks for the feedback. I've have made some changes to the database entries.

I have found the following:

I tried 0121 460 8400 yesterday evening and it answered with a recording saying that it was National Express head office and the exact same message was on 0845 013 0130. This 0845 number rings out but wasn't answered when I tried it just now. However, the 0121 number is answered, but there is no ringing tone - just a period of silence. They may put you through to sales or customer services if you ask them to and I will be interested to learn whether you find that they will do this or not.


In summary, I think that the best number to purchase tickets for National Express Coaches is 0121 423 8497. Or buy them online if you can.

Martin_rosen wrote on Sep 15^th, 2010 at 11:32am:

Thanks for the feedback. For the record, the numbers have a network announcement that they are not recognised and are 0121 423 8497 (formally for ticket sales) and 0121 450 8447 (formally for customer relations - also for 0844 844 2304).

Two other numbers that were removed previously, and were for bookings, are 0121 450 8658 / 8676.


Martin_rosen wrote on Sep 15^th, 2010 at 11:32am:

As National Express has now disabled all the other numbers we had, I have listed the switchboard number. Note that this starts of giving the rip-off 08 numbers for the road and rail services and then says press option 4 to speak to head office.

Phoned  0845 543 6681 and was informed that I was through to the emergency line!!!  
Will try the switchboard and let you guys know how I get on.

There is already a thread for National Express here

Edited:

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All the 0121 numbers are now out of use.  I phoned today only to receive a recorded message directing me to 0871 numbers at 10p a minute, plus charges by phone provider.
Does anyone have an 0870 or 0845 number (I'm not charged for these)  or anything other than 0871?
Unfortunately the numbers given on the saynotto0870 site are out of date.

dalep wrote on Feb 1^st, 2014 at 1:46pm:

Thanks. I've removed entries with 0121 452 8000 /01 /02 /17.