Thanks Barbara

I have promoted this to the verified listings database.

With regards to Airports and the CRD, I think either Dave or SCV would be in a better position to advise.

Thanks for that information; I then checked & see Eurotunnel is still showing 0844 numbers (although they do have an 01 number for Lost Property with limited opening hours) so I assume they are also in breach?

If they fail to offer an 01, 02 or 03 number for customers to call about a previous purchase (amendment, upgrade, downgrade, cancellation, renewal, refund or other enquiry related to the purchase), they are in breach of the regulations.

Thank you; I have just looked again via their "Contact us" page & see they now have a specific number for "postsale and any other queries" which is an 03 number yet they are still showing the 0844s for ticket reservations, travel information & when giving details of their contact centre so wonder how that all works!   I could be kind & suggest they are moving their nos gradually to 03 but, based on previous experience, I rather doubt it unless anyone has any inside info to the contrary (many of you do often seem to know such info).   I will keep an eye on this & make sure I have the 03 number with me!   I cannot understand why they all have to make it so complicated for customers rather than just accepting the law has changed & they are obliged to comply.