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Southern Water Still Using 0845 Contact Numbers. (Read 9,457 times)
bigjohn
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Southern Water Still Using 0845 Contact Numbers.
Jul 26
th
, 2014 at 3:29am
I was surprised to see that Southern Water still promote 0845 Customer Service Numbers.
http://www.southernwater.co.uk/about-us/contact-us/call-us.asp
They are now 5 weeks past the date they should have complied with the directive ,you would have thought they would have got their act together by now.
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Last Edit: Jul 26
th
, 2014 at 3:40am by bigjohn
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BJ.
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bigjohn
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Re: Southern Water Some progress.
Reply #1 -
Aug 29
th
, 2014 at 5:11am
They have now introduced a 0330 number for Water and wastewater enquiries.
0330 303 0368
But suggest its only for mobile callers and still prominently promote the 0845 numbers.
Havent a clue comes to mind,unless its a deliberate ploy.
http://www.southernwater.co.uk/about-us/contact-us/call-us.asp
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Last Edit: Aug 29
th
, 2014 at 5:16am by bigjohn
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BJ.
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derrick
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Re: Southern Water Still Using 0845 Contact Numbers.
Reply #2 -
Aug 29
th
, 2014 at 2:16pm
Well they have nothing to lose by not complying as confirmed by my post #22 here: -
http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1403515755/22#22
.
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bigjohn
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Re: Southern Water Still Using 0845 Contact Numbers.
Reply #3 -
Jul 2
nd
, 2015 at 11:03am
Some improvement they are now promoting the 0330 numbers correctly apart from calling them local rate.
They still retain a dreaded 0845 number for bill payments etc etc.
So it costs a premium for the priviledge.
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Last Edit: Jul 2
nd
, 2015 at 11:06am by bigjohn
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Ian01
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Re: Southern Water Still Using 0845 Contact Numbers.
Reply #4 -
Jul 10
th
, 2015 at 7:45pm
Some more changes effective 1 July 2015.
https://www.southernwater.co.uk/call-us
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Last Edit: Jul 10
th
, 2015 at 9:08pm by Ian01
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bigjohn
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Re: Southern Water Still Using 0845 Contact Numbers.
Reply #5 -
Jul 11
th
, 2015 at 7:53am
bigjohn wrote
on Jul 11
th
, 2015 at 7:48am:
[quote author=Ian01 link=1406345351/4#4 date=1436557535]
Some more changes effective 1 July 2015.
https://www.southernwater.co.uk/call-us
They still use 2 0845 numbers one for automatic payments as I mentioned previously when I touched on these changes ,and one for minicom use.
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