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Southern Water Still Using 0845 Contact Numbers. (Read 9,460 times)

bigjohn Supreme Member Offline Posts: 2,316 Gender:	Southern Water Still Using 0845 Contact Numbers. Jul 26^th, 2014 at 3:29am I was surprised to see that Southern Water still promote 0845 Customer Service Numbers. http://www.southernwater.co.uk/about-us/contact-us/call-us.asp They are now 5 weeks past the date they should have complied with the directive ,you would have thought they would have got their act together by now.
Back to top	« Last Edit: Jul 26^th, 2014 at 3:40am by bigjohn » BJ. IP Logged

bigjohn Supreme Member Offline Posts: 2,316 Gender:	Re: Southern Water Some progress. Reply #1 - Aug 29^th, 2014 at 5:11am They have now introduced a 0330 number for Water and wastewater enquiries. 0330 303 0368 But suggest its only for mobile callers and still prominently promote the 0845 numbers. Havent a clue comes to mind,unless its a deliberate ploy. http://www.southernwater.co.uk/about-us/contact-us/call-us.asp
Back to top	« Last Edit: Aug 29^th, 2014 at 5:16am by bigjohn » BJ. IP Logged

derrick Supreme Member Offline Posts: 1,124	Re: Southern Water Still Using 0845 Contact Numbers. Reply #2 - Aug 29^th, 2014 at 2:16pm Well they have nothing to lose by not complying as confirmed by my post #22 here: - http://www.saynoto0870.com/cgi-bin/forum/YaBB.cgi?num=1403515755/22#22 .
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bigjohn Supreme Member Offline Posts: 2,316 Gender:	Re: Southern Water Still Using 0845 Contact Numbers. Reply #3 - Jul 2^nd, 2015 at 11:03am Some improvement they are now promoting the 0330 numbers correctly apart from calling them local rate. They still retain a dreaded 0845 number for bill payments etc etc. So it costs a premium for the priviledge.
Back to top	« Last Edit: Jul 2^nd, 2015 at 11:06am by bigjohn » BJ. IP Logged

Ian01 Supreme Member Offline Posts: 767	Re: Southern Water Still Using 0845 Contact Numbers. Reply #4 - Jul 10^th, 2015 at 7:45pm Some more changes effective 1 July 2015. https://www.southernwater.co.uk/call-us
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bigjohn

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Re: Southern Water Still Using 0845 Contact Numbers.
Reply #5 - Jul 11^th, 2015 at 7:53am

bigjohn wrote on Jul 11^th, 2015 at 7:48am:

[quote author=Ian01 link=1406345351/4#4 date=1436557535]
Some more changes effective 1 July 2015.
https://www.southernwater.co.uk/call-us

They still use 2 0845 numbers one for automatic payments as I mentioned previously when I touched on these changes ,and one for minicom use.

BJ.

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