Welcome, Guest. Please Login or Register
SAYNOTO0870.COM

<---- Back to main website

 
Home Help Search Login Register

Page Index Toggle Pages: 1
Send Topic Print
FCA Make Recommendations About Use Of 03 Etc. (Read 3,737 times)
bigjohn
Supreme Member
*****
Offline



Posts: 2,316
Gender: male
FCA Make Recommendations About Use Of 03 Etc.
Nov 18th, 2014 at 4:17am
 
" Recommendations included:

• Ensuring calls to dedicated complaints phone lines cost no more than the basic rate.

• Making sure firms that use freephone 0800 and local rate 0845 numbers also provide an alternative 03 number for customers using a mobile phone."

http://www.theguardian.com/money/2014/nov/17/britains-biggest-financial-firms-co...
Back to top
« Last Edit: Nov 18th, 2014 at 4:22am by bigjohn »  

BJ.
 
IP Logged
 
SilentCallsVictim
Supreme Member
*****
Offline


aka NHS.Patient, DH_fairtelecoms

Posts: 2,494
Re: FCA Make Recommendations About Use Of 03 Etc.
Reply #1 - Nov 18th, 2014 at 5:08am
 
It is important to note that this does not represent any progress from the situation advised back in April, when the FCA announced that it would undertake a consultation before the end of the year:

read - http://www.fca.org.uk/news/press-releases/fca-says-time-to-end-premium-calls-for...

hear - http://www.fairtelecoms.org.uk/radio-player.html?118

Although the Guardian reports "recommendations" from a review, these are recommendations to the FCA, which it will respond to with the consultation that has long been promised.

This point is confirmed by the following quote from the FCA statement on which the newspaper article is based Quote:
The FCA is now considering these recommendations and will be consulting on possible policy changes. Firms and consumer bodies will then be encouraged to provide their views and contribute to this process.
Read this in context using this link.

In the summer of 2013 we had seriously hoped that the FCA would be able to be as nimble as the Department for Business, in applying the same protection to the consumers that it serves as consumers in general, by hitting the 13 June 2014 deadline. Unfortunately another campaigning organisation took on responsibility for pressuring the FCA, whilst we focussed on BIS and the government in general.

It appears that this organisation approves of the use of "local rate" 0845 numbers, but suggests that mobile users need an alternative. It was also clearly happy for the FCA to work on a very extended timescale, as it actually welcomed the delayed announcement of delayed action.

Given that "Clear Call Rates for Everyone" will start to bite during the early months of 2015, it is likely that action by the FCA will simply get overtaken by events.

Back to top
 
WWW  
IP Logged
 
Page Index Toggle Pages: 1
Send Topic Print
(Moderators: Dave, bbb_uk, Forum Admin, DaveM, CJT-80)

Website and Content © 1999-2024 SAYNOTO0870.COM. All Rights Reserved.
Written permission is required to duplicate any of the content within this site.

WARNING: This is an open forum, posts are NOT endorsed by SAYNOTO0870.COM,
please exercise due caution when acting on any info from here.


SAYNOTO0870.COM » Powered by YaBB 2.5.2!
YaBB Forum Software © 2000-2024. All Rights Reserved.


Valid RSS Valid XHTML Valid CSS Powered by Perl Source Forge