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SAYNOTO0870.COM › Main Forum › Government and Public Sector › Winter Fuel Helpline Still Using 0845 !

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Winter Fuel Helpline Still Using 0845 ! (Read 9,016 times)

bigjohn Supreme Member Offline Posts: 2,316 Gender:	Winter Fuel Helpline Still Using 0845 ! Nov 20^th, 2014 at 8:04pm In breach of Govt Guidelines they happily promote an 0845 number on their site, and all over the media.Despite the fact they have had nearly year now to sort things out. https://www.gov.uk/winter-fuel-payment/how-to-claim
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Heinz

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Re: Winter Fuel Helpline Still Using 0845 !
Reply #1 - Nov 21^st, 2014 at 11:04am

Happily though, click that link and scroll down and you'll find a "What's wrong with this page?" text box.

Obviously, it's intended for technical issues but it's available for comments such as, "Your 0845 numbers are in direct contravention of government guidelines re the use of 08 numbers. They should be 03 numbers by now" or similar.

If everyone reading this thread does that, perhaps, just perhaps .........

« Last Edit: Nov 21^st, 2014 at 11:05am by Heinz »

After years of ignoring govt. guidelines & RIPPING OFF Council Tax payers using 0845 numbers, Essex County Council changed to 0345 numbers on 2 November 2015

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SilentCallsVictim

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aka NHS.Patient, DH_fairtelecoms

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Re: Winter Fuel Helpline Still Using 0845 !
Reply #2 - Nov 21^st, 2014 at 2:20pm

In fact this number has been changed in line with the same policy applied across the DWP. (The primary number is now the 03 equivalent, but with the 08 retained, being covered by a recorded message on calling it.)

Part of the change has been to refer only to the 03 versions on websites and other publicity. Clearly there has been a slip up in this case - both on the website and in briefings distributed to the media.

@fairtelecoms (tweets)

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speedy

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Re: Winter Fuel Helpline Still Using 0845 !
Reply #3 - Dec 1^st, 2014 at 4:59pm

When I saw this Thread I had a look at my WF Letter very recently arrived to check the contact number which is shown as 0345 XXXXXXX but below is Textphone for Deaf/Hard of hearing ONLY 0845 6060285

I have noticed on a lot of other Gov and Borough Sites that the Special Number for Deaf etc always seems to still be 0845, why would this be, is there a Central Organisation that supplies this Service across the board that various organisations can apply for. if so who are they?

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bigjohn Supreme Member Offline Posts: 2,316 Gender:	Re: Winter Fuel Helpline Still Using 0845 ! Reply #4 - Dec 1^st, 2014 at 7:17pm A textphone can be any number they wish to use, some Govt Departments and local authorities already have 01/02/03 textphone numbers. EG: https://www.gov.uk/tax-disc http://www.birmingham.gov.uk/cs/Satellite?c=Page&childpagename=Council-Tax/PageL... In this particular case they could have overlooked it.
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CJT-80 Global Moderator Offline Posts: 1,714 Manchester Gender:	Re: Winter Fuel Helpline Still Using 0845 ! Reply #5 - Feb 5^th, 2015 at 3:20pm With regards to the Textphone number provided there is an alternative 01 number. It does state for Oversea's use, but then it's worth calling. Interestingly as of today the website still show's the 084 number...
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