Would it appear that Ideal World have no idea as to what the right customer service line is?
From
here:
"Customer Service (Available 6am - 12 Midnight)
If you are calling to track your order
Tel: 08717 123456*
If you are calling to change your address or payment details
Tel: 08717 123456*
If you are calling to check a refund or returns
Tel: 08717 123456*
If you have a query regarding the timing of your delivery
Tel: 08717 123456*
If you have a problem with your product or wish to cancel your order
Tel: 0330 3321300**
For all other queries please call
08717 123456*"
Are they trying to con anyone who calls, surely 90% of the above options are post sale enquiries? Checking delivery, chasing a refund... all post sale.. so why do they advertise an 087 number?
Are they breaching the Consumer Contracts Regulations?