I did mean to post this before but in all honest I forgot,
Virgin Money seems to list a number of different 084 and 080 contact numbers for it's departments along with a few 01/02 numbers.
You can give feedback to Virgin Money
here and contact them by e-mail
hereFor the contact option you need to select, How to make a complaint towards the bottom of the page, once you click that scroll down past all the numbers to locate the e-mail address.
I would say that if anyone banks with Virgin Money and needs to contact them, the more complaints they get, the more they are inclined to take action!