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SAYNOTO0870.COM › Main Forum › Call Providers › UK Calling - Myths and misunderstandings

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UK Calling - Myths and misunderstandings (Read 36,862 times)

Ian01 Supreme Member Offline Posts: 767	Re: UK Calling - Myths and misunderstandings Reply #30 - Jul 2^nd, 2015 at 4:21pm Sainsbury Mobile seem to have got into a horrendous mess in updating their website and have loads of incorrect information. Ofcom are now on their case.
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Ian01 Supreme Member Offline Posts: 767	Re: UK Calling - Myths and misunderstandings Reply #31 - Jul 2^nd, 2015 at 4:36pm Lebara has attempted to set five different Access Charges from 25p to £5 per minute depending on the number range called and the level of Service Charge that applies to that call. This is obviously not permitted and Ofcom are now on the case
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bigjohn

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Re: UK Calling - Myths and misunderstandings
Reply #32 - Jul 2^nd, 2015 at 5:02pm

nicholas43 wrote on Jul 1^st, 2015 at 5:25pm:

Ian01 wrote on Jul 1^st, 2015 at 12:39pm:

The real rip off is the use of a number that imposes a Service Charge on callers.

Why do you think that, Ian? Traveline (for example) has a reasonable case for its 12p service charge (of which they get, presumably, only a part, the rest going to their Telco).
EE has no case at all for its 44p access charge. Asda's, on the same network, is only 8p. Cost price is, presumably, about 5p. Why are the big operators grabbing such a huge markup? Do they want to kill off service numbers and concentrate on selling people smartphones and expensive bundles with lots of data?

Traveline announcement that they charge 12 p a minute service charge, but your own company add its own access charges but it will tell you this doesnt comply surely.

BJ.

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Ian01 Supreme Member Offline Posts: 767	Re: UK Calling - Myths and misunderstandings Reply #33 - Jul 3^rd, 2015 at 11:48am Lebara claim ( http://www.lebara.co.uk/medias/sys_master/hef/hd6/8918155100190.pdf ) that "THE SERVICE CHARGE FOR THE NUMBER IS ANNOUNCED AT THE BEGINNING OF THE CALL BY THE COMPANY YOU ARE CALLING". This is not correct.
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Ian01 Supreme Member Offline Posts: 767	Re: UK Calling - Myths and misunderstandings Reply #34 - Jul 3^rd, 2015 at 11:50am Vodafone Home Phone have listed PPM Service Charges under a Service Charge heading, but has the PPC Service Charges under a "Connection Charge" heading. http://www.vodafone.co.uk/broadband/VODAFONE_CONNECT_PRICE_PLAN_1_ This is misleading.
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Ian01

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Re: UK Calling - Myths and misunderstandings
Reply #35 - Jul 9^th, 2015 at 12:33am

Vonage claim:
" 9.5ppm Access Charge, Service Charge 0p to 0845 and 0870 numbers "
http://www.vonage.co.uk/call-plans/plans/

They seem to have missed the point that the Service Charge is up 7p per minute for 084 numbers and up to 13p per minute for 087 numbers as well as that the Access Charge is for all 084, 087, 09 and 118 numbers.

« Last Edit: Jul 9^th, 2015 at 12:40am by Ian01 »

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Ian01 Supreme Member Offline Posts: 767	Re: UK Calling - Myths and misunderstandings Reply #36 - Jul 10^th, 2015 at 10:50am Choose.net insist that landline providers can still add a connection fee for calls to 084, 087, 09 and 118 numbers. This is, of course, incorrect. The call cost consists of the Access Charge and the Service Charge and nothing else.
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