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SAYNOTO0870.COM › Main Forum › Call Providers › Networks dropping inclusive calls to 0845 and 0870

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Networks dropping inclusive calls to 0845 and 0870 (Read 15,323 times)

Ian01

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Networks dropping inclusive calls to 0845 and 0870
Jun 12^th, 2015 at 11:14pm

From 1 July 2015 calls to 0845 numbers will incur Service Charges of up to 7p per minute (up to £4.20 per hour), the same as for 0843 and 0844 numbers. Calls to 0870 numbers will incur Service Charges of up to 13p per minute (up to £7.80 per hour), the same as for 0871 and 0872 numbers.

Given the level of payments that will have to be made to third party companies, having these calls as inclusive seems unsustainable.

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Ian01 Supreme Member Offline Posts: 767	Re: Networks dropping inclusive calls to 0845 and 0870 Reply #1 - Jun 12^th, 2015 at 11:16pm TalkTalk was the first provider to announce the end of inclusive calls to 0845 and 0870 numbers from 1 July 2015. http://help2.talktalk.co.uk/how-much-do-uk-calls-cost
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Ian01 Supreme Member Offline Posts: 767	Re: Networks dropping inclusive calls to 0845 and 0870 Reply #2 - Jun 12^th, 2015 at 11:22pm The Phone Coop were the next provider to announce the end of inclusive calls to 0845 and 0870 numbers from 1 July 2015. http://www.thephone.coop/support/pricing-notifications/
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Ian01 Supreme Member Offline Posts: 767	Re: Networks dropping inclusive calls to 0845 and 0870 Reply #3 - Jun 12^th, 2015 at 11:56pm The Utility Warehouse tariff guide, effective 'Summer 2015', no longer mentions inclusive 0845 or 0870 calls.
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Ian01 Supreme Member Offline Posts: 767	Re: Networks dropping inclusive calls to 0845 and 0870 Reply #4 - Jun 13^th, 2015 at 11:03am Vodafone has recently returned to the home phone market. Their deals do not have inclusive calls to 0845 or 0870 numbers.
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bigjohn Supreme Member Offline Posts: 2,316 Gender:	Re: Networks dropping inclusive calls to 0845 and 0870 Reply #5 - Jun 14^th, 2015 at 8:55pm Ian01 wrote on Jun 13^th, 2015 at 11:03am: Vodafone has recently returned to the home phone market. Their deals do not have inclusive calls to 0845 or 0870 numbers. 0870 is included in some cases . http://www.vodafone.co.uk/broadband/homephone-features/index.htm?dfacid=1&cid=af...
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nicholas43

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Re: Networks dropping inclusive calls to 0845 and 0870
Reply #6 - Jun 20^th, 2015 at 3:37pm

I can't find this information on EE's website, but they have now emailed us that:
The Access Charge: This is the cost of the call that's set by the customer's Home Phone provider (us):
This will be 11p per minute.
Customers with 0845 and 0870 inclusive to their package won't be charged this.
If the call is not inclusive to their package, the customer will be charged this.

Customers with 0845 and 0870 as part of their package

Before these changes, customers with 0845 and 0870 calls inclusive to their deal didn't pay for calls up to 60 minutes. From 1 July, this changes. These customers won't be charged The Access Charge for the first hour of a call, but they WILL pay for The Service Charge of the call.

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Ian01 Supreme Member Offline Posts: 767	Re: Networks dropping inclusive calls to 0845 and 0870 Reply #7 - Jan 9^th, 2016 at 1:44am The Co-op Autumn 2015 newsletter is illuminating. See the first paragraph immediately after the big yellow box: https://www.thephone.coop/about-us/newsletters/autumn-2015/#Numbers
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CJT-80 Global Moderator Offline Posts: 1,714 Manchester Gender:	Re: Networks dropping inclusive calls to 0845 and 0870 Reply #8 - Jan 12^th, 2016 at 10:26am Ian01 wrote on Jan 9^th, 2016 at 1:44am: The Co-op Autumn 2015 newsletter is illuminating. See the first paragraph immediately after the big yellow box: https://www.thephone.coop/about-us/newsletters/autumn-2015/#Numbers Very Illuminating indeed
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Ian01

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Re: Networks dropping inclusive calls to 0845 and 0870
Reply #9 - Jan 12^th, 2016 at 1:20pm

Yes, Co-op, along with TalkTalk, Utility Warehouse and several others including perhaps Vodafone, no longer include calls to premium rate 0845 and 0870 numbers within call allowances.

BT is the largest supplier of 0845 and 0870 numbers to businesses. Their sales pitch hinges on the fact these calls are 'free from BT landlines', but, of course, these calls are not free, they are merely inclusive on some BT call plans. Other BT customers pay an Access Charge and a Service Charge.

BT benefits from the Service Charge revenue received from all other landline and mobile networks, but little is said about the cost of these calls - which in most cases will form the majority of calls received. Other networks understand the mechanics and several are no longer prepared to go along with it.

« Last Edit: Jan 12^th, 2016 at 1:25pm by Ian01 »

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