This particular outfit might have an unpublished 01x number if memory serves me correctly, but their attitude seems to speak volumes...

Complaints to Trading Standards (non-compliance with the CCR) & the ASA (non-compliance with the service charge) being drafted now.

Hello,

That may be the case, but there are some problems with this kind of
response..

1) It's hardly good customer service to discourage people from calling you
by having a number which charges ontop of standard-rate.

2) It's against Consumer regulations to do this where existing contracts are
concerned.

3) If you will insist on using one, it's against Ofcom regulations to not
state your service charge.

On point (1) alone I'm not sure I want to purchase from yourself anymore, or
recommend you to one of my customers that I was about to do. On points 2 &
3, perhaps I should have a conversation with the regulatory authorities and
see what they think of your non-compliance.

Regards
(name)

----- Original Message -----
From: "Foneshop Sales" <dan@foneshop.com>
To:
Sent: Thursday, July 09, 2015 8:23 AM
Subject: RE: Phone contact


Hello

We have been having some problems with our phones so if you have any
inquires it would be better to just email us to be honest.

Kindest Regards

-----Original Message-----
From:
Sent: 08 July 2015 17:28
To: sales@foneshop.com
Subject: Phone contact

Hi,

I notice from your website that your phone number is an 0844 one, yet you
don't quote what the service charge is (as per new Ofcom rules effective
July 1st).

This does put me off purchasing from you, but that aside - could you advise
what your service charge is - and maybe even see fit to update your website?

Thanks
(name)