Lloyds Bank has not yet finished the update of its material to reflect the switch from 0845 to 0345 numbers which is currently underway - and mostly completed. (This should have been finished before 1 July. It is regrettable that this was not achieved, but perhaps it is better that energies be committed to completing that work, rather than adding call cost messages to out-of-date information.)
An image of the entry for Thirsk, from its "
Branch and Cashpoint Locator" is saved at
http://tinyurl.com/oc5vxeb.
Like many other organisations Lloyds leaves its branch staff to deal with customers face to face, using a central call centre for telephone enquiries. Where a branch, or regional, representative is dealing with an issue, they may provide a direct number or alternatively they may be contacted via the central call centre, rather than a local telephone operator.
The fair telecoms campaign believes that the quality of the service delivered is more important than the physical location of the person you are speaking to on the telephone. Where a 03 number is used, there is no issue with call cost, over local numbers.