Why do you need an alternative number?

Calls to 03 numbers are inclusive from landlines and mobiles, else charged at 'geographic rate' - the same as for calls to 01 and 02 numbers.

All suppliers are required to treat 03 numbers  the same as 01/02 numbers by Ofcom, and they  must be included in your Inclusive Minutes.


"03 numbers

In 2007 Ofcom also introduced UK-wide 03 numbers as an alternative to chargeable 08 numbers, such as 0870.

These new numbers allow organisations to have a single national point of contact without consumers having to pay extra to call them.

Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone

Revenue sharing - where the dialled party can receive a share of what the consumer pays to make a call - is also not allowed on calls to 03 numbers. "

http://consumers.ofcom.org.uk/news/telephone-numbering-3/


Who is your current supplier ?

If your telecoms provider is operating in breach of Ofcom rules, this must be corrected.

Thanks that's a great help.

The 0300 number is also the general public NHS dental helpline

JamesEB