"Mobile phone companies are misleading millions of consumers with rip-off charges for text messages, it has emerged, as telecoms watchdogs prepare to take action against firms unless they clean up their act voluntarily.

The Telegraph can reveal that Ofcom, which regulates mobile phone companies, has threatened Britain's biggest phone providers with a formal investigation over findings that some customers' tariffs, or "bundles", do not include so-called "standard rate" text messages to short code numbers. Such numbers are commonly used for popular text-in services on TV shows like BBC Question Time.

Where the charge is not included mobile phone contract customers must pay a premium for sending texts which varies between providers, typically between 10p and 20p per message. But now concern is mounting that some firms are failing to make this clear in their terms, leaving customers to rack up large bills without realizing."


Full Story Here:
http://www.telegraph.co.uk/news/2016/06/11/millions-of-mobile-phone-users-misled...