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SAYNOTO0870.COM › Main Forum › Geographical Requests › Daily Mail Shop

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Daily Mail Shop (Read 9,542 times)

Brian69 Newbie Offline Posts: 7 Wales Gender:	Daily Mail Shop Sep 10^th, 2016 at 11:58am Has anyone come up with a geographical or Freephone number for the Daily Mail Shop? The one I have is 0843 493 5000 or 5003 The 5000 number gives a 0333 255 7109 but this doesn't seem to work. The 5003 number doesn't give an alternative.
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bigjohn Supreme Member Offline Posts: 2,316 Gender:	Re: Daily Mail Shop Reply #1 - Sep 10^th, 2016 at 5:54pm A quick google came up with Freephone 0808 109 7332 and also 0333 257 8096 both are working numbers and voice announcement answers Mailshop.
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CJT-80 Global Moderator Offline Posts: 1,714 Manchester Gender:	Re: Daily Mail Shop Reply #2 - Sep 11^th, 2016 at 9:07pm I have e-mailed Mailshop as their after sales / customer service contact number is in breech of regulations (EU Consumer) as it is 0843. It's listed here
Back to top	« Last Edit: Sep 12^th, 2016 at 9:11am by CJT-80 » Regards, CJT-80 Any comments made are my own and are not those of SayNoTo0870.com IP Logged

bigjohn

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Re: Daily Mail Shop
Reply #3 - Sep 12^th, 2016 at 7:19pm

CJT-80 wrote on Sep 11^th, 2016 at 9:07pm:

I have e-mailed Mailshop as their after sales / customer service contact number is in breech of regulations (EU Consumer) as it is 0843. It's listed here

They are part of the http://www.bvg-group.co.uk/ group of companies.

who appear to be in breach of the EU regs for all of their brands. Shocked

« Last Edit: Sep 12^th, 2016 at 7:23pm by bigjohn »

BJ.

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CJT-80

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Re: Daily Mail Shop
Reply #4 - Sep 13^th, 2016 at 9:50am

Good Morning,

The appear to have their "response" to this constructed..

Quote:

Good Morning

Thank you for your email.

The new government legislation states that we must provide a number for our customers to contact us at the basic rate. We have checked this on OFCOM and BT sites which both state that the basic rate ranges from 11-19ppm. The 0843 number that we supply our customers within this range at 13ppm plus your phone companies access charge.

However we thank you for your concern and passing on your feedback.

Kind Regards

Key points: The regulations specifically prohibit the use of 0843/0844/0870/0871/0872 numbers, thereby the response given by MailShop or BVG is null and void...!

Any other points to make?

Regards,

CJT-80

Any comments made are my own and are not those of SayNoTo0870.com

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Ian01

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Re: Daily Mail Shop
Reply #5 - Sep 13^th, 2016 at 10:14am

They simply need to read and understand one particular paragraph in Section J of the BIS implementation guidance. It states that 084 and 087 numbers do not comply.
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/429300...

You could point out that the Access Charge for 084, 087, 09 and 118 numbers is up to 55p per minute, making the total call price way outside the range they have stated - but that 'range' is nonsense anyway. The important point is that they cannot use a number that has an additional Service Charge.

« Last Edit: Sep 13^th, 2016 at 10:42am by Ian01 »

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CJT-80 Global Moderator Offline Posts: 1,714 Manchester Gender:	Re: Daily Mail Shop Reply #6 - Sep 13^th, 2016 at 10:43am Thanks Ian, I will include the "Access Charge" element as well as restating the fact that 084/087 numbers do not comply!
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