For more than a year, since around June 2015, if you call a DWP 0845 number you hear the message "You have dialled a number starting 08. Please hang up and re-dial the same number but replacing 08 with 03. You have not been charged for this call."

As for costings, I always prefer "Calls to 03 numbers are inclusive in allowances on landlines and mobiles, else are charged at 'geographic rate', the same as calling 01 and 02 numbers." Attempts to simplify usually lead to errors and untruths being introduced.

bigjohn wrote on Nov 28^th, 2016 at 11:11am:


I would always say "feel free to give them feedback" and that doesn't just apply to you bigjohn but maybe anyone reading this post.  Feedback can be given here

Maybe even an e-mail from Fair Telecoms?

Not at all bigjohn