I insure my car with Hastings and recently got this reminder:
Quote:Dear Mr ********,
IMPORTANT INFORMATION ABOUT YOUR RENEWAL - Please read carefully
We recently wrote to inform you that your Car insurance was due to renew. We haven't heard from you, which means no payment has been made for your renewal.
Call us today to arrange payment
We've automatically renewed your policy on your behalf to ensure that you don't run the risk of being uninsured. To confirm your cover, you must contact us before 1st October 2017 on 0844 8000 738 with your payment details.
Your policy reference number which you'll need to use when you contact us is H*******/3.
If we haven't heard from you by 1st October 2017, we'll be left with no option but to cancel your insurance.
In the meantime, simply sign in to access your certificate and schedule.
If you don't wish to renew your insurance, please reply to this email with the following fields completed. By carrying out the following action, you're confirming that you'll no longer use this certificate of insurance as proof that cover is in force for your motor vehicle:
Policy number:
Policyholder name:
Vehicle registration:
Useful numbers
To make changes or discuss your policy - 0844 800 3844.
To register a claim - 0844 561 1417.
Yours sincerely,
Paul Whymark
Retail Operations Director
I suspect this may be a residual use of 0844 that they have overlooked. Their website is totally OK:
https://www.hastingsdirect.com/contact-us/